ST
Shanelle T
1 reviews | Active since May 2021
13 Mar 2025, 11:50
Horrible Service Delivery
Bonitas should seriously reconsider their decision regarding Marara Pharmacy.
For the second month in a row, I've had to call to check on the status of my medication. I have two prescriptions on file. Last week, I received a claim for one of them, but the delivery still hasn't arrived. The second prescription hasn't even been claimed from Bonitas yet.
These are essential medications, not trivial items. I've never experienced such issues with Pharmacy Direct.
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Replies (1)
Marara Pharmacy's replyOfficial
14 Mar 2025, 16:47Dear Shanelle T,
Thank you for sharing your concerns with us, and I sincerely apologize for the issues you've encountered regarding your medication deliveries.
I completely understand how important it is to receive your essential medications on time, and I deeply regret the frustration this delay has caused.
I completely understand how important it is to receive your essential medications on time, and I deeply regret the frustration this delay has caused.
It is certainly not our intention to cause inconvenience, and I am truly sorry that you've had to repeatedly follow up to check the status of your prescriptions. I will immediately investigate the status of both prescriptions and ensure that the one pending delivery is expedited. Additionally, I will follow up with Bonitas regarding the second prescription to ensure that it is processed and claimed as soon as possible.
We are committed to providing reliable and timely service, and your feedback is invaluable in helping us improve. I will personally oversee the resolution of this issue and ensure better communication going forward.
Once again, I apologize for the inconvenience, and I appreciate your patience.
Regards,
Marara Customer Experience team.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply14 Mar 2025, 16:47
Official
Dear Shanelle T,
Thank you for sharing your concerns with us, and I sincerely apologize for the issues you've encountered regarding your medication deliveries.
I completely understand how important it is to receive your essential medications on time, and I deeply regret the frustration this delay has caused.
I completely understand how important it is to receive your essential medications on time, and I deeply regret the frustration this delay has caused.
It is certainly not our intention to cause inconvenience, and I am truly sorry that you've had to repeatedly follow up to check the status of your prescriptions. I will immediately investigate the status of both prescriptions and ensure that the one pending delivery is expedited. Additionally, I will follow up with Bonitas regarding the second prescription to ensure that it is processed and claimed as soon as possible.
We are committed to providing reliable and timely service, and your feedback is invaluable in helping us improve. I will personally oversee the resolution of this issue and ensure better communication going forward.
Once again, I apologize for the inconvenience, and I appreciate your patience.
Regards,
Marara Customer Experience team.
Regards,
Marara Customer Experience team.