NW
Naomi W
1 reviews | Active since Dec 2019
04 Feb 2025, 21:51
Horrible service
The absolute worst service! No idea how Bonitas chose them as a service provider. They don't even get the generic medications, as per request, and makes co payments on chronic medications the amount equal to the monthly payment for medical aid. The pharmacists are rude and unhelpful. Can we get pharmacy direct back, please Bonitas? They worked like a dream.
Helpful (0)
Replies (1)0
Replies (1)
Marara Pharmacy's replyOfficial
10 Feb 2025, 22:33Dear Naomi W,
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the experience you’ve had with our service and understand your frustration. We strive to provide our members with the highest level of care and service, and it’s disappointing to hear that we fell short in your case.
Regarding the issues with your chronic medication and co-payments, we are committed to reviewing these matters promptly. Please know that your feedback about the difficulty in obtaining medications, as well as the interaction with our pharmacy team, is being taken seriously.
We will look into this and make necessary improvements to better serve you.
We truly value your feedback, as it helps us to enhance our service, and we’re actively working to resolve these concerns.
Please reach out to our customer support team directly at ***. if you'd like to discuss the matter further. We are here to help.
Thank you for bringing this to our attention.
Regards,
Marara Customer Experience team.
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the experience you’ve had with our service and understand your frustration. We strive to provide our members with the highest level of care and service, and it’s disappointing to hear that we fell short in your case.
Regarding the issues with your chronic medication and co-payments, we are committed to reviewing these matters promptly. Please know that your feedback about the difficulty in obtaining medications, as well as the interaction with our pharmacy team, is being taken seriously.
We will look into this and make necessary improvements to better serve you.
We truly value your feedback, as it helps us to enhance our service, and we’re actively working to resolve these concerns.
Please reach out to our customer support team directly at ***. if you'd like to discuss the matter further. We are here to help.
Thank you for bringing this to our attention.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply10 Feb 2025, 22:33
Official
Dear Naomi W,
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the experience you’ve had with our service and understand your frustration. We strive to provide our members with the highest level of care and service, and it’s disappointing to hear that we fell short in your case.
Regarding the issues with your chronic medication and co-payments, we are committed to reviewing these matters promptly. Please know that your feedback about the difficulty in obtaining medications, as well as the interaction with our pharmacy team, is being taken seriously.
We will look into this and make necessary improvements to better serve you.
We truly value your feedback, as it helps us to enhance our service, and we’re actively working to resolve these concerns.
Please reach out to our customer support team directly at ***. if you'd like to discuss the matter further. We are here to help.
Thank you for bringing this to our attention.
Regards,
Marara Customer Experience team.
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the experience you’ve had with our service and understand your frustration. We strive to provide our members with the highest level of care and service, and it’s disappointing to hear that we fell short in your case.
Regarding the issues with your chronic medication and co-payments, we are committed to reviewing these matters promptly. Please know that your feedback about the difficulty in obtaining medications, as well as the interaction with our pharmacy team, is being taken seriously.
We will look into this and make necessary improvements to better serve you.
We truly value your feedback, as it helps us to enhance our service, and we’re actively working to resolve these concerns.
Please reach out to our customer support team directly at ***. if you'd like to discuss the matter further. We are here to help.
Thank you for bringing this to our attention.
Regards,
Marara Customer Experience team.