Highest level of incompetence

It's a nightmare to deal with this pharmacy. I didn't hear back for days after submitting my script. I had to follow up 4 times, each operator had a different story; one said it was dispatched, then it wasn't even processed, then it was escalated, and with my final call, they said they can't deliver, but it is ready to be picked up. I made the 30-minute drive only to arrive when they still hadn't processed my medication. While waiting at the reception, they called me (didn't even come out to speak to me face-to-face) to say they couldn't claim from Bonitas before the next week. I drove straight to Dis-chem, where I received the medication and the medical aid processed the claim. A few days later, they sent two *****ulent claims for undispensed medication to Bonitas. The ONLY good call centre operator managed to reverse the claims. This is not my first bad experience there, and I will never attempt to get any service from them again. Abysmal service all-round. Disappointed that Bonitas is forcing people to deal with this.