TT
Thys T

1 reviews | Active since Sept 2020

30 Mar 2025, 09:00

GEMS & Marara Pharmacy are playing Russian ruled with people’s lives.

My mother is on chronic Medication and has not received her medication for the month of march. when I called Marara pharmacy I was informed that I owed levy, surprisingly her doctor has written a motivation about it and I was approved but I still need to pay levy. I called marara pharmacy and explain and I was informed that she will get her medication within 24 to 48 hours and now it’s more than 72 hours still no medication has been delivered. Your seriously playing games with people’s lives.

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Replies (1)
Marara Pharmacy
Marara Pharmacy's reply30 Mar 2025, 14:48
Official
Dear Thys T 

Thank you for reaching out to us. We deeply apologize for the frustration and inconvenience you’ve experienced regarding your mother’s chronic medication. 
 We understand the importance of receiving medications on time, especially for chronic conditions. Medication is out for delivery 


Regards, 
Marara Customer Experience team.