1 reviews | Active since Mar 2018
Frustrated is an Understatement – Unacceptable Service from Marara Pharmacy
At this point I am beyond defeated by the processes of Marara Pharmacy. I had to wait until mid March to receive my February medication ,by which time I had already run out after calling the pharmacy endlessly. To make matters worse, I expected them to send two months worth to compensate for the missed February delivery, but that didn't happen.
When I reached out to check on my next delivery, I was told that claims can only be submitted on the 7th of the month, which means another delay and now I’ll be left without medication for April as well, I am pretty sure of that. How is this acceptable? Even more shocking, Bonitas seems to have no issue with this process.
As if that wasn’t bad enough, I am relocating and requested alternative delivery to a pharmacy while I finalize my new address. I was flat-out told that this is impossible. How does a pharmacy that services delivery of chronic medication have such rigid and inefficient processes?
The lack of urgency, flexibility and customer care is beyond frustrating. I won’t even get into the endless wait times on calls. My experience with them has been so frustrating.
Thank you for sharing your concerns, and I deeply apologize for the frustration you've experienced. I completely understand how difficult and stressful this situation has been for you, especially when it comes to the delivery of your essential medication.
First and foremost, I want to sincerely apologize for the delays in receiving your February medication, the lack of compensation with a two-month supply, and the issues with your April delivery.
I understand how critical it is for you to have a reliable and timely service, and I regret that we have fallen short of your expectations. Your feedback highlights areas where we can certainly improve.
Regarding your request for an alternative delivery location due to your relocation, I recognize how inconvenient it must be to face this obstacle when trying to make arrangements for your medication. Our team should have been more accommodating and offered a solution to meet your needs.
I will personally ensure that this matter is reviewed to explore more flexible options for customers in situations like yours.Please know that we are committed to improving our processes and customer care, and your comments are invaluable in helping us identify where changes need to be made.
I will escalate this matter internally to ensure your concerns are addressed as quickly as possible.Once again, I apologize for the inconvenience this has caused and appreciate your patience as we work toward a solution.
Regards,
Marara Customer Experience team.
Thank you for sharing your concerns, and I deeply apologize for the frustration you've experienced. I completely understand how difficult and stressful this situation has been for you, especially when it comes to the delivery of your essential medication.
First and foremost, I want to sincerely apologize for the delays in receiving your February medication, the lack of compensation with a two-month supply, and the issues with your April delivery.
I understand how critical it is for you to have a reliable and timely service, and I regret that we have fallen short of your expectations. Your feedback highlights areas where we can certainly improve.
Regarding your request for an alternative delivery location due to your relocation, I recognize how inconvenient it must be to face this obstacle when trying to make arrangements for your medication. Our team should have been more accommodating and offered a solution to meet your needs.
I will personally ensure that this matter is reviewed to explore more flexible options for customers in situations like yours.Please know that we are committed to improving our processes and customer care, and your comments are invaluable in helping us identify where changes need to be made.
I will escalate this matter internally to ensure your concerns are addressed as quickly as possible.Once again, I apologize for the inconvenience this has caused and appreciate your patience as we work toward a solution.
Regards,
Marara Customer Experience team.