1 reviews | Active since Jun 2016
Formal Complaint Regarding Poor Service and Delayed Medication Dispensing
Useless and unreliable
Forced to give one star. I am writing to express my frustration and disappointment with the extremely poor service I have received regarding the dispensing of my medication. I received a new prescription from my doctor three weeks ago, and despite numerous attempts to follow up, I have yet to receive the medication.
I was told that the medication would be dispensed promptly, but unfortunately, that has not been the case. I regret choosing your pharmacy, especially since my medical aid, Bonitas, forces me to use your services. When I attempt to contact your pharmacy, I am forced to spend a considerable amount of money on airtime, only to wait for over 30 minutes to speak to an agent. This is unacceptable and inefficient, especially when patients need timely assistance.
It is incredibly concerning that there seems to be no urgency in providing patients with their prescribed medications, despite knowing how critical it is for my health. The pharmacist himself expressed how important it was for me to receive my medication on time, given the concerning results in my recent blood work. However, that conversation has not translated into any action on your part.
To make matters worse, my medical aid was charged for the dispensing of my medication, yet I am still without it. This lack of service is both unprofessional and frustrating, and I believe it reflects poorly on your pharmacy.
I strongly urge Bonitas to take immediate action and reconsider their partnership with your pharmacy. Based on my experience, I would not recommend Marara Pharmacy to anyone, and I would appeal to Bonitas to terminate their contract with you to prevent further inconvenience and distress to patients like myself.
I hope that you will take this matter seriously and address the issues promptly. I look forward to receiving a response regarding the status of my medication.
First and foremost, I want to sincerely apologize for the distress and frustration you’ve experienced with our service. I completely understand the importance of receiving your medication on time, especially given the critical nature of your health, and I deeply regret that we have failed to provide the level of service you deserve.
It is unacceptable that your prescription has not been dispensed as promised, and I apologize for the inconvenience caused by the long wait times and lack of timely communication.
I understand how critical it is for you to receive your medication promptly, and it is deeply concerning to hear that despite our discussions with you, no action has been taken to resolve this issue.
I take your feedback seriously, and I will personally ensure that your medication is dispensed and delivered to you immediately. I will also investigate why this issue has occurred, including why your medical aid was charged without the medication being provided, and make sure this is corrected.
In addition, I understand your concerns regarding the high call wait times and will take action to ensure that we improve our customer service processes. It is never our intention to make our patients feel disregarded, and I apologize for the lack of responsiveness you have faced.
Please rest assured that I am taking steps to address this matter as a priority, and I will follow up with you directly to confirm that your medication has been dispatched. Your feedback is invaluable, and I sincerely hope to restore your trust in our pharmacy.
Once again, I deeply apologize for the inconvenience this has caused, and I appreciate your patience as we work to resolve this.
Regards,
Marara Customer Experience team.
First and foremost, I want to sincerely apologize for the distress and frustration you’ve experienced with our service. I completely understand the importance of receiving your medication on time, especially given the critical nature of your health, and I deeply regret that we have failed to provide the level of service you deserve.
It is unacceptable that your prescription has not been dispensed as promised, and I apologize for the inconvenience caused by the long wait times and lack of timely communication.
I understand how critical it is for you to receive your medication promptly, and it is deeply concerning to hear that despite our discussions with you, no action has been taken to resolve this issue.
I take your feedback seriously, and I will personally ensure that your medication is dispensed and delivered to you immediately. I will also investigate why this issue has occurred, including why your medical aid was charged without the medication being provided, and make sure this is corrected.
In addition, I understand your concerns regarding the high call wait times and will take action to ensure that we improve our customer service processes. It is never our intention to make our patients feel disregarded, and I apologize for the lack of responsiveness you have faced.
Please rest assured that I am taking steps to address this matter as a priority, and I will follow up with you directly to confirm that your medication has been dispatched. Your feedback is invaluable, and I sincerely hope to restore your trust in our pharmacy.
Once again, I deeply apologize for the inconvenience this has caused, and I appreciate your patience as we work to resolve this.
Regards,
Marara Customer Experience team.