MG
Mfuneko G
1 reviews | Active since Oct 2023
27 Oct 2023, 09:12
EXTREMELY DISSATISFIED 100%
I have never been so unhappy with their service since they took over. please terminate the contract with immediate effect with them and go back to MediPost, I'm extremely disgusted with them and they seem to not care at all
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Marara Pharmacy's replyOfficial
27 Oct 2023, 11:07 Dear Mfuneko G I hope this message finds you well. I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused. We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service. To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.
Marara Pharmacy's reply27 Oct 2023, 11:07
Official
Dear Mfuneko G I hope this message finds you well. I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused. We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service. To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.