RM
Retasha M
1 reviews | Active since May 2025
26 May 2025, 10:16
Dying while waiting for medication
The service received from this pharmacy is extremely disappointing and I dissatisfied. I sent a script for medication on the 22 may and today is 26 may I am still awaiting my medication. I called in to follow up and I was told they still working on it. Delivery will take another 48 hours. How ridiculous is this. Someone could die while waiting for this *********** company to send your medication
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Marara Pharmacy's replyOfficial
27 May 2025, 09:39Dear Retasha M,
Thank you for bringing this matter to our attention. I want to start by offering my sincere apologies for the delay in processing and delivering your medication.
We fully understand the urgency and seriousness of ensuring that chronic and life-dependent medications are delivered on time, and I am deeply sorry that we did not meet your expectations—or our own standards—in this instance.
The delay you've experienced is unacceptable, and I completely understand your frustration and concern. Your health should never be compromised due to service inefficiencies. I assure you that we are treating this matter with the utmost urgency and priority.
I will personally investigate what caused the delay with your order from May 22 and ensure that your medication is dispatched without any further holdup.
We are taking this as a serious learning opportunity and are actively working on strengthening our systems to prevent situations like this from happening again.
Thank you for your patience, and again, I truly apologize for the distress this has caused.
Regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention. I want to start by offering my sincere apologies for the delay in processing and delivering your medication.
We fully understand the urgency and seriousness of ensuring that chronic and life-dependent medications are delivered on time, and I am deeply sorry that we did not meet your expectations—or our own standards—in this instance.
The delay you've experienced is unacceptable, and I completely understand your frustration and concern. Your health should never be compromised due to service inefficiencies. I assure you that we are treating this matter with the utmost urgency and priority.
I will personally investigate what caused the delay with your order from May 22 and ensure that your medication is dispatched without any further holdup.
We are taking this as a serious learning opportunity and are actively working on strengthening our systems to prevent situations like this from happening again.
Thank you for your patience, and again, I truly apologize for the distress this has caused.
Regards
Marara Customer Experience Team
Best regards,
Marara Pharmacy's reply27 May 2025, 09:39
Official
Dear Retasha M,
Thank you for bringing this matter to our attention. I want to start by offering my sincere apologies for the delay in processing and delivering your medication.
We fully understand the urgency and seriousness of ensuring that chronic and life-dependent medications are delivered on time, and I am deeply sorry that we did not meet your expectations—or our own standards—in this instance.
The delay you've experienced is unacceptable, and I completely understand your frustration and concern. Your health should never be compromised due to service inefficiencies. I assure you that we are treating this matter with the utmost urgency and priority.
I will personally investigate what caused the delay with your order from May 22 and ensure that your medication is dispatched without any further holdup.
We are taking this as a serious learning opportunity and are actively working on strengthening our systems to prevent situations like this from happening again.
Thank you for your patience, and again, I truly apologize for the distress this has caused.
Regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention. I want to start by offering my sincere apologies for the delay in processing and delivering your medication.
We fully understand the urgency and seriousness of ensuring that chronic and life-dependent medications are delivered on time, and I am deeply sorry that we did not meet your expectations—or our own standards—in this instance.
The delay you've experienced is unacceptable, and I completely understand your frustration and concern. Your health should never be compromised due to service inefficiencies. I assure you that we are treating this matter with the utmost urgency and priority.
I will personally investigate what caused the delay with your order from May 22 and ensure that your medication is dispatched without any further holdup.
We are taking this as a serious learning opportunity and are actively working on strengthening our systems to prevent situations like this from happening again.
Thank you for your patience, and again, I truly apologize for the distress this has caused.
Regards
Marara Customer Experience Team
Best regards,