AS
Asheer S
1 reviews | Active since Jun 2016
03 Nov 2025, 12:47
Down with Marara Pharmacy!
Mara Pharmacy – Dishonest and Useless Service
Mara Pharmacy is absolutely unreliable. I was promised fast-track delivery after payment, but that was a lie — my medication never arrived on time, and DSV confirmed is was not sent as a fast track.
They’ve also sent me the wrong medication multiple times, even after I clearly told them not to. It’s clear they don’t care about patients’ health and might even be abusing medical aid funds for their own benefit by dispensing unwanted medication
Their service is shocking — zero accountability, empty promises, and no urgency. I’ve reported them to Bonitas for investigation.
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Replies (1)
Marara Pharmacy's replyOfficial
05 Nov 2025, 09:13Dear Asheer Singh,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced.
Please note that we have been trying to contact you regarding your complaint; however, your number goes to voicemail each time we call. We would appreciate the opportunity to discuss the matter directly so we can resolve it as quickly as possible.
Kindly confirm a convenient time for us to reach you, or you may contact Marara directly or sent an email to discuss and resolve your query.
We take your feedback very seriously and are committed to investigating the issues you’ve raised regarding the delayed delivery and incorrect medication dispatch. Our goal is to ensure your satisfaction and restore your confidence in our service.
Regards
Marara Customer Experience Team
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced.
Please note that we have been trying to contact you regarding your complaint; however, your number goes to voicemail each time we call. We would appreciate the opportunity to discuss the matter directly so we can resolve it as quickly as possible.
Kindly confirm a convenient time for us to reach you, or you may contact Marara directly or sent an email to discuss and resolve your query.
We take your feedback very seriously and are committed to investigating the issues you’ve raised regarding the delayed delivery and incorrect medication dispatch. Our goal is to ensure your satisfaction and restore your confidence in our service.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply05 Nov 2025, 09:13
Official
Dear Asheer Singh,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced.
Please note that we have been trying to contact you regarding your complaint; however, your number goes to voicemail each time we call. We would appreciate the opportunity to discuss the matter directly so we can resolve it as quickly as possible.
Kindly confirm a convenient time for us to reach you, or you may contact Marara directly or sent an email to discuss and resolve your query.
We take your feedback very seriously and are committed to investigating the issues you’ve raised regarding the delayed delivery and incorrect medication dispatch. Our goal is to ensure your satisfaction and restore your confidence in our service.
Regards
Marara Customer Experience Team
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced.
Please note that we have been trying to contact you regarding your complaint; however, your number goes to voicemail each time we call. We would appreciate the opportunity to discuss the matter directly so we can resolve it as quickly as possible.
Kindly confirm a convenient time for us to reach you, or you may contact Marara directly or sent an email to discuss and resolve your query.
We take your feedback very seriously and are committed to investigating the issues you’ve raised regarding the delayed delivery and incorrect medication dispatch. Our goal is to ensure your satisfaction and restore your confidence in our service.
Regards
Marara Customer Experience Team