1 reviews | Active since Sept 2023
Dispicable customer service
Marara pharmacy's services just get worse every month. Another month of miscommunication or more precise no communication from their side. U have made numerous calls this week and last week to sort out issues / queries. I asked for a 3 month's statement by email and by calling in twice but have not received anything to date. I have made payments and those are not allocated to my account timeously which makes my account look as if it is in arrears. No communication when there are rejected items or out of stock item. Assumptions are made and generics are claimed instead yet I have given specific instructions to contact me in this scenario. All medication are not delivered together at the same time. I have asked this month and for someone to not this. How hard is that to do? No one seems to care or take accountability at Marara from the person who answer's the phone to the pharmacist and the finance department. Every month I waste so much time following up on queries.
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our service. We fully understand how important clear communication, accurate statements, and timely deliveries are especially when it comes to your medication.
We regret that your recent experience with Marara Pharmacy did not meet our usual standards. Your feedback has been shared with our finance, dispensing, and customer service teams to ensure that your specific concerns are addressed urgently.
To assist in resolving this matter:
- We will ensure that your 3-month statement is emailed to you within 24 hours.
- Our finance team will review your payments and correct any allocation issues.
- We will also reinforce communication protocols with our team to make sure you are contacted promptly in the event of out-of-stock or substituted items.
- Going forward, we will ensure all your medication is delivered together as per your request.
We truly value your continued support and patience as we work to restore your confidence in our service.
Regards, Marara Customer Experience team.
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our service. We fully understand how important clear communication, accurate statements, and timely deliveries are especially when it comes to your medication.
We regret that your recent experience with Marara Pharmacy did not meet our usual standards. Your feedback has been shared with our finance, dispensing, and customer service teams to ensure that your specific concerns are addressed urgently.
To assist in resolving this matter:
- We will ensure that your 3-month statement is emailed to you within 24 hours.
- Our finance team will review your payments and correct any allocation issues.
- We will also reinforce communication protocols with our team to make sure you are contacted promptly in the event of out-of-stock or substituted items.
- Going forward, we will ensure all your medication is delivered together as per your request.
We truly value your continued support and patience as we work to restore your confidence in our service.
Regards, Marara Customer Experience team.