DISGUSTING SERVICE MARARA PHARMACY

Worst service ever, and unavoidable if you belong to Bonitas. Never answers e-mails, to phone is just about impossible. Sent back medication I did not order, only for them to cancel my prescription. Apparently they don't read their e-mails (according to the lady I spoke to), neither the history on your profile, where I clearly stated I will phone them if I need anything. At last I ordered again, only to be baffled by the total of what I'm supposed to owe them (R285.69) for a chronic prescription, while it clearly shows my co-payment is only R142,69. Now I'm hounded by messages that I must pay up the R285.38, and just now a message stating that if I don't pay within a week, legal action will be taken against me. I wrote an e-mail on the 19th to both Boncap and Marara with scans of the account, asking for clarification. As usual so far I have only received a reference number. Usually after that if you're lucky, and IF they read it, you might get reply a few months later. All your airtime goes into phoning them. It's really a ridiculous situation. I have now paid, but expect a credit, a reply and an apology.