NS
Nikita S
1 reviews | Active since Nov 2015
25 Oct 2025, 23:41
Disgusting service, lack of urgency
Lord knows why Bonitas changed to this useless company. They took three weeks to deliver my meds, they wanted to dispense my meds in stupid amounts where I had to break tablets to make the dose and then said Bonitas would only approve it like that. Called bonitas myself and got it sorted in 2 mins. Now it is time for my repeat and still waiting for my meds, shocking that they deal with chronic meds this casually
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Marara Pharmacy's replyOfficial
30 Oct 2025, 15:25Good day Nikita
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. The matter has been escalated to the relevant department to ensure better handling moving forward.
Kindly note that the call you received earlier was intended to discuss your concerns.
Should you need further assistance, please do not hesitate to contact us
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. The matter has been escalated to the relevant department to ensure better handling moving forward.
Kindly note that the call you received earlier was intended to discuss your concerns.
Should you need further assistance, please do not hesitate to contact us
Regards
Marara Customer Experience Team
Marara Pharmacy's reply30 Oct 2025, 15:25
Official
Good day Nikita
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. The matter has been escalated to the relevant department to ensure better handling moving forward.
Kindly note that the call you received earlier was intended to discuss your concerns.
Should you need further assistance, please do not hesitate to contact us
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. The matter has been escalated to the relevant department to ensure better handling moving forward.
Kindly note that the call you received earlier was intended to discuss your concerns.
Should you need further assistance, please do not hesitate to contact us
Regards
Marara Customer Experience Team