MB
MAUREEN B
1 reviews | Active since Oct 2013
13 Mar 2025, 09:55
Disgusting service
What a disgusting service. We are 75 year old & on Bonitas Primary plan. We were invoiced on 01.03 for chronic meds & as of 13.03 not received them. We have run out & now will have to go to the chemist for emergency pills. What a disgrace. Whatsapp number has stayed on "Hi" for a week with no joy, phone numbers ring, tried 8 times & kept being cut off. Why why did they move our Bonitas plan from Direct Pharmacy.
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Marara Pharmacy's replyOfficial
14 Mar 2025, 15:59Dear Maureen,
I want to sincerely apologize for the inconvenience and frustration you've experienced. I completely understand how important it is to receive your chronic medication on time, and I deeply regret the delay in your delivery.
This is not the level of service we strive to provide, especially when it concerns the health and well-being of our customers.
I am truly sorry to hear about the issues with our communication channels, including the lack of response via WhatsApp and the difficulties you’ve faced trying to reach us by phone. I can only imagine how distressing this situation must be, particularly as you’ve already run out of your medication.
I’ve escalated your case to our urgent care team to ensure that your medications are sent to you immediately. I will also personally follow up to confirm that the delivery has been arranged and to keep you updated on the progress.
Regarding the transition from Pharmacy Direct, I understand your concerns, and I apologize for any disruption this has caused. Please know that we are committed to providing better service moving forward, and your feedback is invaluable to us.
I will ensure you receive a prompt resolution, and again, I sincerely apologize for the inconvenience.
Thank you for your understanding.
Regards,
Marara Customer Experience team.
I want to sincerely apologize for the inconvenience and frustration you've experienced. I completely understand how important it is to receive your chronic medication on time, and I deeply regret the delay in your delivery.
This is not the level of service we strive to provide, especially when it concerns the health and well-being of our customers.
I am truly sorry to hear about the issues with our communication channels, including the lack of response via WhatsApp and the difficulties you’ve faced trying to reach us by phone. I can only imagine how distressing this situation must be, particularly as you’ve already run out of your medication.
I’ve escalated your case to our urgent care team to ensure that your medications are sent to you immediately. I will also personally follow up to confirm that the delivery has been arranged and to keep you updated on the progress.
Regarding the transition from Pharmacy Direct, I understand your concerns, and I apologize for any disruption this has caused. Please know that we are committed to providing better service moving forward, and your feedback is invaluable to us.
I will ensure you receive a prompt resolution, and again, I sincerely apologize for the inconvenience.
Thank you for your understanding.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply14 Mar 2025, 15:59
Official
Dear Maureen,
I want to sincerely apologize for the inconvenience and frustration you've experienced. I completely understand how important it is to receive your chronic medication on time, and I deeply regret the delay in your delivery.
This is not the level of service we strive to provide, especially when it concerns the health and well-being of our customers.
I am truly sorry to hear about the issues with our communication channels, including the lack of response via WhatsApp and the difficulties you’ve faced trying to reach us by phone. I can only imagine how distressing this situation must be, particularly as you’ve already run out of your medication.
I’ve escalated your case to our urgent care team to ensure that your medications are sent to you immediately. I will also personally follow up to confirm that the delivery has been arranged and to keep you updated on the progress.
Regarding the transition from Pharmacy Direct, I understand your concerns, and I apologize for any disruption this has caused. Please know that we are committed to providing better service moving forward, and your feedback is invaluable to us.
I will ensure you receive a prompt resolution, and again, I sincerely apologize for the inconvenience.
Thank you for your understanding.
Regards,
Marara Customer Experience team.
I want to sincerely apologize for the inconvenience and frustration you've experienced. I completely understand how important it is to receive your chronic medication on time, and I deeply regret the delay in your delivery.
This is not the level of service we strive to provide, especially when it concerns the health and well-being of our customers.
I am truly sorry to hear about the issues with our communication channels, including the lack of response via WhatsApp and the difficulties you’ve faced trying to reach us by phone. I can only imagine how distressing this situation must be, particularly as you’ve already run out of your medication.
I’ve escalated your case to our urgent care team to ensure that your medications are sent to you immediately. I will also personally follow up to confirm that the delivery has been arranged and to keep you updated on the progress.
Regarding the transition from Pharmacy Direct, I understand your concerns, and I apologize for any disruption this has caused. Please know that we are committed to providing better service moving forward, and your feedback is invaluable to us.
I will ensure you receive a prompt resolution, and again, I sincerely apologize for the inconvenience.
Thank you for your understanding.
Regards,
Marara Customer Experience team.