TB
Tania B

1 reviews | Active since Jun 2021

03 Feb 2026, 08:20

Disgusting Service

Worst experience of my life. They have no regard as to the importance of distributing Chronic Medicine on time and in the correct dosages. There are absolutely no communication. One has to phone or email numerous times to get a response. They make so many mistakes booking out medicine that they claimed and reversed my daughters claim to Bonitas a total of 25 times in one month. I am disgusted with the service. I cannot believe that Bonitas will choose them as a service provider.

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Replies (1)
Marara Pharmacy
Marara Pharmacy's reply04 Feb 2026, 11:08
Official
Dear Tania Zwarts Bezuidenhout,

We sincerely apologise for the frustration and distress this experience has caused. 

We understand how important timely and accurate delivery of chronic medication is, and we regret that our service did not meet expectations.

Your feedback has been noted and will be reviewed to help us improve our processes.

We are currently working on your profile and will share feedback as soon as it becomes available. 

Kind regards,
Marara Pharmacy