1 reviews | Active since Mar 2024
Disgraceful
We received an SMS from Marara Pharmacy today stating that there is an outstanding balance on our account. This after the pharmacy failed to deliver the chronic medication but processed it through Bonitas 2 weeks ago. We had to pay cash at the local pharmacy for this month’s medication which was not supp**** on time by Marara Pharmacy. Numerous calls to Marara contact number go unanswered. Bonitas contact centre also tried to assist when we tried to get an answer about the expected delivery but even they could not get through on the phone. Marara Pharmacy is not interested in their pharmaceutical responsibility but are quick to bill patients for medication that has not been supp****. Disgraceful to the profession. Bonitas should look again for a competent partner for this service.
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team