1 reviews | Active since Apr 2024
Delivery complaints
Good day I am totally disappointed with the level that you are treating us as the people, I submitted a script in February for my mum and son chronic medications but nothing has been delivered or any information given about the delay or any reason of some sort about the delivery issue with the medication.
I have attempted to call several time using my airtime and now my whole R380 airtime gone waiting in your lines for me wanting to follow up with the matter but no one even bothers to call us back spending a hour on the line waiting, 35 minutes and more time url don't consider for us truly guys the way you are treating us as your customers is not pleasant at all I won't why Bonitas chose url instead because url are soo inconsiderate for your people
I am deeply sorry to hear about your negative experience, and I completely understand your frustration.
It’s completely unacceptable that you’ve had to wait for so long without any updates, and I sincerely regret the inconvenience caused by the delays in delivering your mum and son’s chronic medications.
The fact that you’ve spent your airtime trying to follow up without receiving any assistance is not the level of service we strive to provide, and I want to assure you that I will personally look into this matter.
I can understand how distressing it must be to not only be left without medication but also to feel ignored when you try to resolve it. This is something we are taking seriously.
Please allow me to investigate this issue further, and I will make sure to provide you with an update as soon as possible. I’ll prioritize resolving this matter for you.
Again, I truly apologize for the inconvenience and frustration caused, and I’ll do everything I can to ensure this is corrected promptly.
Regards,
Marara Customer Experience team.
I am deeply sorry to hear about your negative experience, and I completely understand your frustration.
It’s completely unacceptable that you’ve had to wait for so long without any updates, and I sincerely regret the inconvenience caused by the delays in delivering your mum and son’s chronic medications.
The fact that you’ve spent your airtime trying to follow up without receiving any assistance is not the level of service we strive to provide, and I want to assure you that I will personally look into this matter.
I can understand how distressing it must be to not only be left without medication but also to feel ignored when you try to resolve it. This is something we are taking seriously.
Please allow me to investigate this issue further, and I will make sure to provide you with an update as soon as possible. I’ll prioritize resolving this matter for you.
Again, I truly apologize for the inconvenience and frustration caused, and I’ll do everything I can to ensure this is corrected promptly.
Regards,
Marara Customer Experience team.