PJ
Pearl J
1 reviews | Active since May 2017
27 Feb 2025, 10:30
Delays on medication delivery
I've sent a request on the17 January, it’s been more than a month since I sent this e-mail and till today I still haven’t received any medication or communication from you.
What is the cause for the delay. Can anyone contact me and advise on the way forward.
This is frustrating.
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Replies (1)
Marara Pharmacy's replyOfficial
27 Feb 2025, 16:30Dear Pearl J,
I am writing in response to your email sent on January 17th, and I sincerely apologize for the delay and the frustration this has caused you. I completely understand how concerning this situation must be.
I want to assure you that we are looking into this matter as a priority. I have escalated your request to the relevant department, and we are working to resolve the issue as quickly as possible.
Someone from our team will contact you shortly to provide a clear update and outline the next steps. Please accept our apologies once again, and thank you for your patience during this time.
If you have any further questions or concerns, please do not hesitate to reach out.
Regards, Marara Customer Experience team.
I am writing in response to your email sent on January 17th, and I sincerely apologize for the delay and the frustration this has caused you. I completely understand how concerning this situation must be.
I want to assure you that we are looking into this matter as a priority. I have escalated your request to the relevant department, and we are working to resolve the issue as quickly as possible.
Someone from our team will contact you shortly to provide a clear update and outline the next steps. Please accept our apologies once again, and thank you for your patience during this time.
If you have any further questions or concerns, please do not hesitate to reach out.
Regards, Marara Customer Experience team.
Marara Pharmacy's reply27 Feb 2025, 16:30
Official
Dear Pearl J,
I am writing in response to your email sent on January 17th, and I sincerely apologize for the delay and the frustration this has caused you. I completely understand how concerning this situation must be.
I want to assure you that we are looking into this matter as a priority. I have escalated your request to the relevant department, and we are working to resolve the issue as quickly as possible.
Someone from our team will contact you shortly to provide a clear update and outline the next steps. Please accept our apologies once again, and thank you for your patience during this time.
If you have any further questions or concerns, please do not hesitate to reach out.
Regards, Marara Customer Experience team.
I am writing in response to your email sent on January 17th, and I sincerely apologize for the delay and the frustration this has caused you. I completely understand how concerning this situation must be.
I want to assure you that we are looking into this matter as a priority. I have escalated your request to the relevant department, and we are working to resolve the issue as quickly as possible.
Someone from our team will contact you shortly to provide a clear update and outline the next steps. Please accept our apologies once again, and thank you for your patience during this time.
If you have any further questions or concerns, please do not hesitate to reach out.
Regards, Marara Customer Experience team.