ST
Shanelle T
1 reviews | Active since May 2021
08 Jul 2025, 08:32
Delayed delivery
You have claimed from my medical aid for my script on the 29th of June and still I have not received my medication. What is the point of submitting a script in advance just to be let down like this with important medication.
Do better Marara
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Marara Pharmacy's replyOfficial
08 Jul 2025, 15:44Dear Shanelle T,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the delay in delivering your medication and understand how important it is for you to receive it on time.
We are currently investigating the status of your claim from 29 June and will ensure that your medication is dispatched as a priority. We will update you shortly with the delivery details.
Your feedback is important to us, and we are committed to improving our service to prevent such issues in the future.
Thank you for your patience and understanding. If you have any further questions, please don’t hesitate to contact us directly.
Regards
Marara Customer Experience Team
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the delay in delivering your medication and understand how important it is for you to receive it on time.
We are currently investigating the status of your claim from 29 June and will ensure that your medication is dispatched as a priority. We will update you shortly with the delivery details.
Your feedback is important to us, and we are committed to improving our service to prevent such issues in the future.
Thank you for your patience and understanding. If you have any further questions, please don’t hesitate to contact us directly.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply08 Jul 2025, 15:44
Official
Dear Shanelle T,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the delay in delivering your medication and understand how important it is for you to receive it on time.
We are currently investigating the status of your claim from 29 June and will ensure that your medication is dispatched as a priority. We will update you shortly with the delivery details.
Your feedback is important to us, and we are committed to improving our service to prevent such issues in the future.
Thank you for your patience and understanding. If you have any further questions, please don’t hesitate to contact us directly.
Regards
Marara Customer Experience Team
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the delay in delivering your medication and understand how important it is for you to receive it on time.
We are currently investigating the status of your claim from 29 June and will ensure that your medication is dispatched as a priority. We will update you shortly with the delivery details.
Your feedback is important to us, and we are committed to improving our service to prevent such issues in the future.
Thank you for your patience and understanding. If you have any further questions, please don’t hesitate to contact us directly.
Regards
Marara Customer Experience Team