Delay of chronic medication

Dear Tiego M I hope this message finds you well.  This shall be investigated and detailed feedback shall be provided to you.  We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service.  To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. 

Regards, Marara Customer Experience team