AB
Alverdine [email protected]
1 reviews | Active since Mar 2025
26 Mar 2025, 14:16
********** CUSTOMER SERVICE
If there was an option to give 000000 stars I would.
Never had a problem with Pharmacy Direct.
These people do not have the vaguest idea of the importance and urgency of chronic medication. There is a reason it is called "chronic".
How does a customer have to spend R220 airtime in a day on endless calls only to get no resolution!
Script was sent through in February already, to date no medication delivered.
Are they gonna wake up when they have a lawsuit against them?
Their customer care is horrible and they don't have empathy or a sense of urgency.
Helpful (0)
Replies (1)0
Replies (1)
Marara Pharmacy's replyOfficial
27 Mar 2025, 09:49Dear Alverdine B,
We would like to sincerely apologize for the negative experience you’ve had with our service. We understand the importance and urgency of chronic medication, and we deeply regret that we have not met your expectations in terms of delivery and customer service.
It is absolutely unacceptable that your medication has not been delivered, especially after you submitted your script in February. We acknowledge that this delay is causing significant distress, and we fully appreciate how crucial it is for you to receive your medication on time.
We are truly sorry that you have had to spend valuable airtime on endless calls with no resolution. This is not the standard of service we aim to provide, and we take full responsibility for the inconvenience and frustration this has caused you.
We are reviewing your case urgently to ensure that the medication is delivered to you as quickly as possible, and we will investigate why your script has not been processed in a timely manner.
In addition, we take your feedback regarding our customer care team seriously. We are committed to improving our communication, empathy, and response times to ensure that no customer feels neglected or unheard.
Please allow us to resolve this matter for you as soon as possible. We appreciate your patience and understanding, and we will ensure that your issue is prioritized.
We are here to assist you and ensure that this issue is resolved swiftly. Once again, we apologize for the inconvenience and thank you for bringing this to our attention.
Regards,
Marara Customer Experience team.
We would like to sincerely apologize for the negative experience you’ve had with our service. We understand the importance and urgency of chronic medication, and we deeply regret that we have not met your expectations in terms of delivery and customer service.
It is absolutely unacceptable that your medication has not been delivered, especially after you submitted your script in February. We acknowledge that this delay is causing significant distress, and we fully appreciate how crucial it is for you to receive your medication on time.
We are truly sorry that you have had to spend valuable airtime on endless calls with no resolution. This is not the standard of service we aim to provide, and we take full responsibility for the inconvenience and frustration this has caused you.
We are reviewing your case urgently to ensure that the medication is delivered to you as quickly as possible, and we will investigate why your script has not been processed in a timely manner.
In addition, we take your feedback regarding our customer care team seriously. We are committed to improving our communication, empathy, and response times to ensure that no customer feels neglected or unheard.
Please allow us to resolve this matter for you as soon as possible. We appreciate your patience and understanding, and we will ensure that your issue is prioritized.
We are here to assist you and ensure that this issue is resolved swiftly. Once again, we apologize for the inconvenience and thank you for bringing this to our attention.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply27 Mar 2025, 09:49
Official
Dear Alverdine B,
We would like to sincerely apologize for the negative experience you’ve had with our service. We understand the importance and urgency of chronic medication, and we deeply regret that we have not met your expectations in terms of delivery and customer service.
It is absolutely unacceptable that your medication has not been delivered, especially after you submitted your script in February. We acknowledge that this delay is causing significant distress, and we fully appreciate how crucial it is for you to receive your medication on time.
We are truly sorry that you have had to spend valuable airtime on endless calls with no resolution. This is not the standard of service we aim to provide, and we take full responsibility for the inconvenience and frustration this has caused you.
We are reviewing your case urgently to ensure that the medication is delivered to you as quickly as possible, and we will investigate why your script has not been processed in a timely manner.
In addition, we take your feedback regarding our customer care team seriously. We are committed to improving our communication, empathy, and response times to ensure that no customer feels neglected or unheard.
Please allow us to resolve this matter for you as soon as possible. We appreciate your patience and understanding, and we will ensure that your issue is prioritized.
We are here to assist you and ensure that this issue is resolved swiftly. Once again, we apologize for the inconvenience and thank you for bringing this to our attention.
Regards,
Marara Customer Experience team.
We would like to sincerely apologize for the negative experience you’ve had with our service. We understand the importance and urgency of chronic medication, and we deeply regret that we have not met your expectations in terms of delivery and customer service.
It is absolutely unacceptable that your medication has not been delivered, especially after you submitted your script in February. We acknowledge that this delay is causing significant distress, and we fully appreciate how crucial it is for you to receive your medication on time.
We are truly sorry that you have had to spend valuable airtime on endless calls with no resolution. This is not the standard of service we aim to provide, and we take full responsibility for the inconvenience and frustration this has caused you.
We are reviewing your case urgently to ensure that the medication is delivered to you as quickly as possible, and we will investigate why your script has not been processed in a timely manner.
In addition, we take your feedback regarding our customer care team seriously. We are committed to improving our communication, empathy, and response times to ensure that no customer feels neglected or unheard.
Please allow us to resolve this matter for you as soon as possible. We appreciate your patience and understanding, and we will ensure that your issue is prioritized.
We are here to assist you and ensure that this issue is resolved swiftly. Once again, we apologize for the inconvenience and thank you for bringing this to our attention.
Regards,
Marara Customer Experience team.