1 reviews | Active since Jul 2020
Customer serve?What customer service😡😡😡
Hi,my name is Emmy and I am a member of Bonitas medical aid.Iwas had 4 mild strokes due to high blood pressure and cholesterol and 2 congestive heart failures.Since January Bonitas changed over from Pharmacy direct to Marara Pharmacy.
What a terrible service provider without providing service.... It was confirmed by a bonitas consultant via WhatsApp vjat that my script was sent in February to Marara Pharmacy.I emailed scripts and changes to medication on the 12th March 2025 to Marara pharmacy ref ***,*** and ***....No response except these reference numbers.
I then emailed again on the 25th March.Still no response to date.What are we supposed to do without Chronic Medication????I also emailed Bonitas as well as to what should I do and still awaiting a response?
Is it not important?Do you even value your clients??? Why should I have to pay for medication for a service you offered in the Medical aid package? Should I use another service provider I will be charged high co payments or not get any meds if they already claimed.
I AM NOW OUT OF MEDICATION EVEN THE TTO'S I RECEIVED FROM HOSPITAL ARE FINISHED...
Regards Emmy
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Regards,
Marara Customer Experience team.
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Regards,
Marara Customer Experience team.