MK
Meezy K
1 reviews | Active since Jun 2022
08 Dec 2025, 09:59
Constant delays with Marara!
Marara pharmacy are the new pharmacy for Bonitas members. I have sent through repeat scripts to them but end up calling them every month still because my mum's chronic medication is delayed or not delivered. No communication is sent to me even though I am consented on my mum's membership. Neither is my mum contacted. I have been on hold for 20 minutes today which I do not believe is fair. When I do speak to agents they are helpful but why should I have to keep calling when they have all the information?
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Marara Pharmacy's replyOfficial
10 Dec 2025, 10:34Dear Meezy Khan,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Marara Pharmacy's reply10 Dec 2025, 10:34
Official
Dear Meezy Khan,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team