RC
Roxanne C
1 reviews | Active since Nov 2022
05 Dec 2025, 07:27
Completely ***********
I have struggled for over 2 months to get my MONTHLY medication dispatched. My medication was due to be dispatched 13 November I have not received it and all correspondence has been ignored for 2 weeks. It is time for my next medication to be dispatched when last months hasn't even been dispatched. I find this provider completely *********** and unable to fulfill a simple script. My medical aid forces me to use them otherwise I must pay a 20% levy. What a disgrace.
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Replies (3)0
Replies (3)
Marara Pharmacy's replyOfficial
05 Dec 2025, 13:26Good day Roxanne Cawood
Thank you for bringing this to our attention. Please accept our sincere apologies for the inconvenience and frustration this situation has caused. This is not the standard of service we strive to provide.
Please be advised that the matter was escalated to the clinical department and two months' supply of medication has been issued.
We attempted to contact you by phone to acknowledge your complaint and inform you that your medication will be delivered within 48 working hours; however, we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Thank you for bringing this to our attention. Please accept our sincere apologies for the inconvenience and frustration this situation has caused. This is not the standard of service we strive to provide.
Please be advised that the matter was escalated to the clinical department and two months' supply of medication has been issued.
We attempted to contact you by phone to acknowledge your complaint and inform you that your medication will be delivered within 48 working hours; however, we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply05 Dec 2025, 13:26
Official
Good day Roxanne Cawood
Thank you for bringing this to our attention. Please accept our sincere apologies for the inconvenience and frustration this situation has caused. This is not the standard of service we strive to provide.
Please be advised that the matter was escalated to the clinical department and two months' supply of medication has been issued.
We attempted to contact you by phone to acknowledge your complaint and inform you that your medication will be delivered within 48 working hours; however, we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Thank you for bringing this to our attention. Please accept our sincere apologies for the inconvenience and frustration this situation has caused. This is not the standard of service we strive to provide.
Please be advised that the matter was escalated to the clinical department and two months' supply of medication has been issued.
We attempted to contact you by phone to acknowledge your complaint and inform you that your medication will be delivered within 48 working hours; however, we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
RC
Roxanne C's updateReviewer Update
05 Dec 2025, 13:55Nonsense, no attempt has been made to contact my by phone.
RC
Roxanne C's update05 Dec 2025, 13:55
Reviewer Update
Nonsense, no attempt has been made to contact my by phone.
Marara Pharmacy's replyOfficial
08 Dec 2025, 16:16Dear Roxanne Cawood
Our records indicate that your medication was delivered today.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Our records indicate that your medication was delivered today.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply08 Dec 2025, 16:16
Official
Dear Roxanne Cawood
Our records indicate that your medication was delivered today.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team
Our records indicate that your medication was delivered today.
Should you require any further assistance, please do not hesitate to contact us.
Regards
Marara Customer Experience Team