1 reviews | Active since Jul 2025
Complaint Marara Pharmacy
Good day , first of all i would like to commence by acknowledging the improved time consultants answers their calls. Consultants are friendly and try their best to assist. However, I'm still find it challenging that my 81 yr old dad has to wait for his medication. All his chronic medication gets delivered besides his blood pressure tablets every month. I contacted Marara Pharmacy 2 weeks ago they said i had an outstanding balance, I paid cleared and sent proof of payment. When i phoned early last week they said i have outstanding balance again of which i paid, cleared and sent proof. They mentioned will action medication as urgent and i received sms that medication will be delivered by the 25 July. I had to buy few tablets at another pharmacy as my dad was experiencing symptoms of high blood pressure. To this date they still did not get the medication. I called again and they said i have outstanding balance but will dispense medication again. I am not impressed with the service Marara Pharmacy is providing and the unnecessary stress they are causing my family.
Thank you for taking the time to provide your feedback. We truly appreciate your acknowledgment of the improved call response times and the professionalism of our consultants.
We sincerely regret the inconvenience and distress caused by the delays in delivering your father’s chronic medication, particularly his blood pressure tablets. We understand the urgency of this matter, especially considering his age and medical condition, and we acknowledge how frustrating and concerning this experience must have been for you and your family.
Please be assured that we are urgently investigating the repeated issues regarding the outstanding balance notifications and the delay in dispatching medication, despite proof of payment being submitted. We are engaging directly with Marara Pharmacy to ensure this matter is resolved as a priority, and we will take the necessary steps to prevent similar occurrences in the future.
In the meantime, we will ensure that your father’s medication is dispatched without any further delay. A team member will contact you shortly to confirm delivery arrangements and provide reassurance regarding the resolution.
Once again, we sincerely apologize for the inconvenience and emotional strain this has caused.
Your feedback is important to us, and we are committed to improving our service delivery to better support our members and their families.
Regards
Marara Customer Experience Team
Thank you for taking the time to provide your feedback. We truly appreciate your acknowledgment of the improved call response times and the professionalism of our consultants.
We sincerely regret the inconvenience and distress caused by the delays in delivering your father’s chronic medication, particularly his blood pressure tablets. We understand the urgency of this matter, especially considering his age and medical condition, and we acknowledge how frustrating and concerning this experience must have been for you and your family.
Please be assured that we are urgently investigating the repeated issues regarding the outstanding balance notifications and the delay in dispatching medication, despite proof of payment being submitted. We are engaging directly with Marara Pharmacy to ensure this matter is resolved as a priority, and we will take the necessary steps to prevent similar occurrences in the future.
In the meantime, we will ensure that your father’s medication is dispatched without any further delay. A team member will contact you shortly to confirm delivery arrangements and provide reassurance regarding the resolution.
Once again, we sincerely apologize for the inconvenience and emotional strain this has caused.
Your feedback is important to us, and we are committed to improving our service delivery to better support our members and their families.
Regards
Marara Customer Experience Team