IM
Isabel M
1 reviews | Active since Jul 2025
23 Jul 2025, 13:36
Complain
Good Day
My name is Isabel Mimmy Mhlongo I ordered my prescription from Marara pharmacy on the 03-07 2025 and they send message that I must call them, but when I call, they said they transfer me to the pharmacy, but the lady said there is no response and she will request them to call me, till today I haven't received my medication and it is for high blood
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Marara Pharmacy's replyOfficial
24 Jul 2025, 12:38Dear Isabel M
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused by the delay in receiving your medication. We understand how important it is to have timely access to chronic medication, especially for high blood pressure.
Please note that we have attempted to contact you but were unable to reach you. There is a co-payment that requires your confirmation before we can proceed with releasing the medication. An SMS was also sent to you.
Your feedback in this regard would be greatly appreciated so we can move forward with the dispatch.
Regards
Marara Customer Experience Team
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused by the delay in receiving your medication. We understand how important it is to have timely access to chronic medication, especially for high blood pressure.
Please note that we have attempted to contact you but were unable to reach you. There is a co-payment that requires your confirmation before we can proceed with releasing the medication. An SMS was also sent to you.
Your feedback in this regard would be greatly appreciated so we can move forward with the dispatch.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply24 Jul 2025, 12:38
Official
Dear Isabel M
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused by the delay in receiving your medication. We understand how important it is to have timely access to chronic medication, especially for high blood pressure.
Please note that we have attempted to contact you but were unable to reach you. There is a co-payment that requires your confirmation before we can proceed with releasing the medication. An SMS was also sent to you.
Your feedback in this regard would be greatly appreciated so we can move forward with the dispatch.
Regards
Marara Customer Experience Team
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the inconvenience and frustration caused by the delay in receiving your medication. We understand how important it is to have timely access to chronic medication, especially for high blood pressure.
Please note that we have attempted to contact you but were unable to reach you. There is a co-payment that requires your confirmation before we can proceed with releasing the medication. An SMS was also sent to you.
Your feedback in this regard would be greatly appreciated so we can move forward with the dispatch.
Regards
Marara Customer Experience Team