TP
Thabiso P
1 reviews | Active since Jan 2018
20 Mar 2025, 14:53
Chronic patients waiting for medication left in limbo
Service at Marara pharmacy is non-existent. Calls and emails are not being attended to. Call centre agents are dropping calls instead of fielding calls.
Scripts are not being loaded and when following up they always promise to escalate the query. Systems are always slow.
Helpful (0)
Replies (1)0
Replies (1)
Marara Pharmacy's replyOfficial
24 Mar 2025, 17:21Dear Thabiso P,
Thank you for reaching out and sharing your concerns with us. I sincerely apologize for the poor experience you’ve had with Marara Pharmacy. We understand how important it is to provide timely and effective service, and it’s clear we’ve fallen short of your expectations.
Your experience with unanswered calls, emails, and dropped calls is unacceptable, and I deeply regret the frustration this has caused you. Additionally, I understand the inconvenience of delayed script processing and system slowdowns.
Please know that these issues are being taken seriously, and I am personally escalating your case to ensure it receives immediate attention.We are working to address these service gaps, and I assure you that we are actively looking at ways to improve our response times and system efficiency.
Your feedback is invaluable in helping us make these necessary changes.I will ensure that your query is prioritized and followed up on.
Thank you for your patience.
Regards
Marara Customer Experience team
Thank you for reaching out and sharing your concerns with us. I sincerely apologize for the poor experience you’ve had with Marara Pharmacy. We understand how important it is to provide timely and effective service, and it’s clear we’ve fallen short of your expectations.
Your experience with unanswered calls, emails, and dropped calls is unacceptable, and I deeply regret the frustration this has caused you. Additionally, I understand the inconvenience of delayed script processing and system slowdowns.
Please know that these issues are being taken seriously, and I am personally escalating your case to ensure it receives immediate attention.We are working to address these service gaps, and I assure you that we are actively looking at ways to improve our response times and system efficiency.
Your feedback is invaluable in helping us make these necessary changes.I will ensure that your query is prioritized and followed up on.
Thank you for your patience.
Regards
Marara Customer Experience team
Marara Pharmacy's reply24 Mar 2025, 17:21
Official
Dear Thabiso P,
Thank you for reaching out and sharing your concerns with us. I sincerely apologize for the poor experience you’ve had with Marara Pharmacy. We understand how important it is to provide timely and effective service, and it’s clear we’ve fallen short of your expectations.
Your experience with unanswered calls, emails, and dropped calls is unacceptable, and I deeply regret the frustration this has caused you. Additionally, I understand the inconvenience of delayed script processing and system slowdowns.
Please know that these issues are being taken seriously, and I am personally escalating your case to ensure it receives immediate attention.We are working to address these service gaps, and I assure you that we are actively looking at ways to improve our response times and system efficiency.
Your feedback is invaluable in helping us make these necessary changes.I will ensure that your query is prioritized and followed up on.
Thank you for your patience.
Regards
Marara Customer Experience team
Thank you for reaching out and sharing your concerns with us. I sincerely apologize for the poor experience you’ve had with Marara Pharmacy. We understand how important it is to provide timely and effective service, and it’s clear we’ve fallen short of your expectations.
Your experience with unanswered calls, emails, and dropped calls is unacceptable, and I deeply regret the frustration this has caused you. Additionally, I understand the inconvenience of delayed script processing and system slowdowns.
Please know that these issues are being taken seriously, and I am personally escalating your case to ensure it receives immediate attention.We are working to address these service gaps, and I assure you that we are actively looking at ways to improve our response times and system efficiency.
Your feedback is invaluable in helping us make these necessary changes.I will ensure that your query is prioritized and followed up on.
Thank you for your patience.
Regards
Marara Customer Experience team