Chronic meds finish for a daibetic person

Dear Collen B,

Thank you for reaching out, and please accept our sincere apologies for the delay in delivering your mother’s chronic medication and for the lack of response to your emails.

We understand how important timely medication is, especially for chronic conditions, and we deeply regret the inconvenience and frustration this situation has caused.

This is not the level of service we aim to provide, and your concerns are being taken seriously.

We are currently investigating the cause of the delay and the communication breakdown. 

Thank you for your patience, and we appreciate the opportunity to resolve this matter.

Kind regards,
Marara Customer Care Team