1 reviews | Active since Feb 2015

08 Oct 2025, 10:49

Chronic medication not delivere for 3 weeks.

I am extremely disappointed with Marara Pharmacy. My chronic medication, which was supposed to be delivered three weeks ago, is still outstanding. There has been absolutely no communication or update from the pharmacy, despite the urgency of my condition. This is not the first time I’ve experienced poor service from them. The only time they seem to respond is when a complaint is posted publicly. It’s unacceptable that a healthcare provider entrusted with critical medication consistently fails to deliver on time and communicate with patients. I am now desperately in need of my medication and urge Marara Pharmacy to deliver it immediately. Patients should not have to resort to public complaints just to receive basic service.

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Replies (2)
's update09 Oct 2025, 13:11
Reviewer Update
Please can I have my medication, I am not feeling well. Pleeease. I can't even work properly.
Marara Pharmacy
Marara Pharmacy's reply10 Oct 2025, 12:46
Official
Dear Jennifer

 Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.

We understand how critical it is for medication to be delivered on time. The matter has been escalated to the relevant team, and you will be contacted shortly.
 Regards
 Marara Customer Experience Team