EM
Elize M
1 reviews | Active since Dec 2021
28 Mar 2025, 11:28
Chronic medication is chronic for a reason!!!
My husband's chronic medication for hypertension was dispensed on the 12th March 2025, I have been trying to get through to enquire when same will be delivered, also going from pilar to post, as they only escalate your request, even sent an email to which we have not received a reply, this is also the 2nd time we need to call and ask when same will be delivered?? Bonitas medical aid, this was not the best decision to use them as a service provider, the worst service ever!!!
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Marara Pharmacy's replyOfficial
28 Mar 2025, 12:43Dear Elize M,
Thank you for bringing this matter to our attention. I sincerely apologize for the frustration and inconvenience you've experienced regarding the delivery of your husband's chronic hypertension medication.
I fully understand how important it is to receive this medication on time, and it is unacceptable that you’ve had to repeatedly follow up without a clear resolution.
I apologize for the lack of communication and the delay in response to your emails and calls. This is certainly not the service standard we aim to provide, and I truly regret the inconvenience it has caused you.
Rest assured, I am personally looking into your case and will ensure that the necessary steps are taken to expedite the delivery of the medication.I will also follow up with our customer service team to investigate why this issue has occurred and ensure it does not happen again.
I would greatly appreciate your patience as I work to resolve this matter as quickly as possible.
Once again, I sincerely apologize for the distress this situation has caused, and I appreciate your understanding as we work to rectify it.
Regards,
Marara Customer Experience team.
Thank you for bringing this matter to our attention. I sincerely apologize for the frustration and inconvenience you've experienced regarding the delivery of your husband's chronic hypertension medication.
I fully understand how important it is to receive this medication on time, and it is unacceptable that you’ve had to repeatedly follow up without a clear resolution.
I apologize for the lack of communication and the delay in response to your emails and calls. This is certainly not the service standard we aim to provide, and I truly regret the inconvenience it has caused you.
Rest assured, I am personally looking into your case and will ensure that the necessary steps are taken to expedite the delivery of the medication.I will also follow up with our customer service team to investigate why this issue has occurred and ensure it does not happen again.
I would greatly appreciate your patience as I work to resolve this matter as quickly as possible.
Once again, I sincerely apologize for the distress this situation has caused, and I appreciate your understanding as we work to rectify it.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply28 Mar 2025, 12:43
Official
Dear Elize M,
Thank you for bringing this matter to our attention. I sincerely apologize for the frustration and inconvenience you've experienced regarding the delivery of your husband's chronic hypertension medication.
I fully understand how important it is to receive this medication on time, and it is unacceptable that you’ve had to repeatedly follow up without a clear resolution.
I apologize for the lack of communication and the delay in response to your emails and calls. This is certainly not the service standard we aim to provide, and I truly regret the inconvenience it has caused you.
Rest assured, I am personally looking into your case and will ensure that the necessary steps are taken to expedite the delivery of the medication.I will also follow up with our customer service team to investigate why this issue has occurred and ensure it does not happen again.
I would greatly appreciate your patience as I work to resolve this matter as quickly as possible.
Once again, I sincerely apologize for the distress this situation has caused, and I appreciate your understanding as we work to rectify it.
Regards,
Marara Customer Experience team.
Thank you for bringing this matter to our attention. I sincerely apologize for the frustration and inconvenience you've experienced regarding the delivery of your husband's chronic hypertension medication.
I fully understand how important it is to receive this medication on time, and it is unacceptable that you’ve had to repeatedly follow up without a clear resolution.
I apologize for the lack of communication and the delay in response to your emails and calls. This is certainly not the service standard we aim to provide, and I truly regret the inconvenience it has caused you.
Rest assured, I am personally looking into your case and will ensure that the necessary steps are taken to expedite the delivery of the medication.I will also follow up with our customer service team to investigate why this issue has occurred and ensure it does not happen again.
I would greatly appreciate your patience as I work to resolve this matter as quickly as possible.
Once again, I sincerely apologize for the distress this situation has caused, and I appreciate your understanding as we work to rectify it.
Regards,
Marara Customer Experience team.