BD
Belinda D
1 reviews | Active since Aug 2010
13 Aug 2025, 07:29
Chronic Medication Delay Again
Again, 3rd month complaint Chronic medication not received. New RX sent 11 July Followed until 6 August no responses or medication. This is the only platform I get a response on. Numerous emails sent to care@marara as well as Octaviad@mararapharm
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Marara Pharmacy's replyOfficial
14 Aug 2025, 15:35Dear Belinda Miller Douglass
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. The matter has been escalated to the relevant department for further intervention.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. The matter has been escalated to the relevant department for further intervention.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply14 Aug 2025, 15:35
Official
Dear Belinda Miller Douglass
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. The matter has been escalated to the relevant department for further intervention.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you have experienced. This is not the kind of service we want our members to experience.
We understand how critical it is for medication to be delivered on time. The matter has been escalated to the relevant department for further intervention.
Regards
Marara Customer Experience Team