Careless - subjecting to life threatening situation

No remorse or whatsoever in a life threatening situation - subjected by this pharmacy service or should i say non-service. 1st October I logged a request to correct test strips to match my glucose machine. on 14 I still receive the incorrect test strips. ON the 1st I requested urgent shipment of the correct strips, I was promised. Todate I do not have the test strips, how do I take my insulin without knowing what my readings are. They want me to accept that the correct strips will arrive on Tuesday maybe Wednesday. Is Bonitas aware of subservice we are given here? Initially I waited a full month without medication, when it arrived there was no insulin. NO care, there is multiple courier houses that can help them with overnight courier service to correct this, but I am told of their DSV agreement - which solves for them and not the life threatening situation they are subjecting me to. I insisted on staying on the line until I get confirmation medication is handed to a courier that will be at my door tomorrow - to stay alive. Mavis - sent me on to supervisor Katlego/Karabo/Kabelo along those names, I am on hold now : 01:31 hrs counting on. I insist on an email advising on this matter and thus holding on.