pS
petrus S
1 reviews | Active since Jan 2024
01 May 2025, 13:58
Careless Marara pharmacy
Marara pharmacy is so cruel they don't care about people's health taking over a month to deliver chronic medication to dying patients, pharmacy direct did a splendid job and they cared about people. Bonitas and marara pharmacy are a pandemic to innocent children and all the sicly people that depend on them
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Marara Pharmacy's replyOfficial
05 May 2025, 14:53Dear Petrus maduke S,
Thank you for taking the time to share your concerns with us.
We sincerely apologies for the distress and inconvenience caused by the delay in the delivery of your chronic medication.
At Marara Pharmacy, we fully understand the importance of timely access to treatment—especially for patients managing chronic conditions—and we deeply regret that your experience did not reflect the standard of care we aim to provide.
Your feedback has been escalated to our senior team for urgent review. We are currently investigating the cause of the delay to ensure that the appropriate corrective actions are taken and that similar issues are prevented in the future.
We are committed to restoring your confidence in our service and ensuring that all patients receive their medication in a timely and respectful manner.
Thank you once again for bringing this matter to our attention.
Your health and wellbeing are our priority, and we are committed to making things right.
Regards
Marara Customer Experience Team
Thank you for taking the time to share your concerns with us.
We sincerely apologies for the distress and inconvenience caused by the delay in the delivery of your chronic medication.
At Marara Pharmacy, we fully understand the importance of timely access to treatment—especially for patients managing chronic conditions—and we deeply regret that your experience did not reflect the standard of care we aim to provide.
Your feedback has been escalated to our senior team for urgent review. We are currently investigating the cause of the delay to ensure that the appropriate corrective actions are taken and that similar issues are prevented in the future.
We are committed to restoring your confidence in our service and ensuring that all patients receive their medication in a timely and respectful manner.
Thank you once again for bringing this matter to our attention.
Your health and wellbeing are our priority, and we are committed to making things right.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply05 May 2025, 14:53
Official
Dear Petrus maduke S,
Thank you for taking the time to share your concerns with us.
We sincerely apologies for the distress and inconvenience caused by the delay in the delivery of your chronic medication.
At Marara Pharmacy, we fully understand the importance of timely access to treatment—especially for patients managing chronic conditions—and we deeply regret that your experience did not reflect the standard of care we aim to provide.
Your feedback has been escalated to our senior team for urgent review. We are currently investigating the cause of the delay to ensure that the appropriate corrective actions are taken and that similar issues are prevented in the future.
We are committed to restoring your confidence in our service and ensuring that all patients receive their medication in a timely and respectful manner.
Thank you once again for bringing this matter to our attention.
Your health and wellbeing are our priority, and we are committed to making things right.
Regards
Marara Customer Experience Team
Thank you for taking the time to share your concerns with us.
We sincerely apologies for the distress and inconvenience caused by the delay in the delivery of your chronic medication.
At Marara Pharmacy, we fully understand the importance of timely access to treatment—especially for patients managing chronic conditions—and we deeply regret that your experience did not reflect the standard of care we aim to provide.
Your feedback has been escalated to our senior team for urgent review. We are currently investigating the cause of the delay to ensure that the appropriate corrective actions are taken and that similar issues are prevented in the future.
We are committed to restoring your confidence in our service and ensuring that all patients receive their medication in a timely and respectful manner.
Thank you once again for bringing this matter to our attention.
Your health and wellbeing are our priority, and we are committed to making things right.
Regards
Marara Customer Experience Team