1 reviews | Active since Jul 2014
BONITAS - WHY MARARA????????
I am still at my wits' end as to why Bonitas has asked members to only get their meds from Marara Pharmacy - first 2 months I did not get my meds, then reported on HelloPeter, still no response, it's as if they don't care, cos Bonitas will continue sending their members to them. I am a chronic patient and contacted Marara on 15/05 to find if all was in order and when will I receive my meds - Emily says in the week of the 19th - waited entire week called on 26th and then get told there is a co-payment required - made pt and sent POP and was told I will receive meds on 27th. By 30th still no meds - now totally irate as I need my meds. Lo and behold, I received my meds, but guess what, they sent me incorrect meds, and I have been in touch with Emily, who is now ignoring me. TOTALLY disgusted with both Bonitas and Marara - PLEASE CAN MARARA COLLECT THE INCORRECT MEDS AND REFUND ME TO ENABLE ME TO GET THE CORRECT MEDS. Please think of your members as this is a life and death situation.
Thank you for reaching out and sharing your experience. I sincerely apologize for the frustration and distress this situation has caused you, especially given the critical nature of your medication needs.
Please know that we take your concerns very seriously. It is never our intention for any member to experience delays, incorrect medication, or poor communication. I understand how vital it is for you to receive the correct medication on time, and I regret that this has not happened.
I have escalated your case urgently with Marara Pharmacy to arrange for the collection of the incorrect medication and to process your refund promptly. We are also working with them to ensure that you receive the correct medication without any further delay.
We value your health and trust deeply, and we will do everything possible to resolve this swiftly.
Please expect an update from us within the next 24 to 48 hours.
Thank you for your patience, and please do not hesitate to reach out if you need further assistance.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your experience. I sincerely apologize for the frustration and distress this situation has caused you, especially given the critical nature of your medication needs.
Please know that we take your concerns very seriously. It is never our intention for any member to experience delays, incorrect medication, or poor communication. I understand how vital it is for you to receive the correct medication on time, and I regret that this has not happened.
I have escalated your case urgently with Marara Pharmacy to arrange for the collection of the incorrect medication and to process your refund promptly. We are also working with them to ensure that you receive the correct medication without any further delay.
We value your health and trust deeply, and we will do everything possible to resolve this swiftly.
Please expect an update from us within the next 24 to 48 hours.
Thank you for your patience, and please do not hesitate to reach out if you need further assistance.
Regards
Marara Customer Experience Team