BR
Bongiwe R
1 reviews | Active since Dec 2023
07 Apr 2025, 12:05
BONITAS BRING PHARMACY DIRECT BACK!!!!!!!
One this about BONITAS, they good at bad service. Pharmacy Direct had the best service, i guess BONITAS had an issue with its Members getting good service from another service provider since they are failing at it. I'm starting to believe that this Marara has no employees cause, their line never goes through, emails aren't rep**** to, no update on the status of the medication process, the Boncap line is just as useless, they only now how to response on Hello Peter bad reviews. If you are thinking of getting Bonitas as your Medical Aid just get a psychologist too cause they will STRESS you out. Marara is new and people are already ****ed off.
Helpful (0)
Replies (3)0
Replies (3)Marara Pharmacy's replyOfficial
08 Apr 2025, 09:11Good day Ms. Radebe,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Marara Pharmacy's reply08 Apr 2025, 09:11
Official
Good day Ms. Radebe,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
BR
Bongiwe R's updateReviewer Update
16 Apr 2025, 09:02You are very quick to apologize on Hello Peter only to continue with what my complaint is about. On the 7th April 2025 i was called and informed my medication would be delivered the next day. Guess what? its the 16th April and my medication STILL has not been delivered. Your business is clearly run by minions.
BR
Bongiwe R's update16 Apr 2025, 09:02
Reviewer Update
You are very quick to apologize on Hello Peter only to continue with what my complaint is about. On the 7th April 2025 i was called and informed my medication would be delivered the next day. Guess what? its the 16th April and my medication STILL has not been delivered. Your business is clearly run by minions.
Marara Pharmacy's replyOfficial
17 Apr 2025, 10:45Good day Ms Radebe,
Please note we are urgently following up with our courier company.
Regards
Marara Customer Experience Team
Please note we are urgently following up with our courier company.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply17 Apr 2025, 10:45
Official
Good day Ms Radebe,
Please note we are urgently following up with our courier company.
Regards
Marara Customer Experience Team
Please note we are urgently following up with our courier company.
Regards
Marara Customer Experience Team
