BD
Belinda D
1 reviews | Active since Aug 2010
30 Jun 2025, 08:04
BONCAP Script for Mrs PJ Miller
Dear Marara, why do I need to complain on this platform to get your attention This is the 2nd complaint about non delivery.
On 24 June you sent me tracking proof that medication was going to be delivered that day. No calls or medication received to date. This is chronic medication for diabetes and thyroid.
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Marara Pharmacy's replyOfficial
30 Jun 2025, 14:06Dear Belinda M,
Thank you for bringing this to our attention, and I sincerely apologize for the continued inconvenience and distress caused by the non-delivery of your chronic medication.
It is completely understandable that you are frustrated, especially given the importance of this medication and the lack of communication following the tracking update sent on 24 June.
This situation falls far below the standard of service we aim to provide, and I deeply regret that you’ve had to escalate it in this manner just to receive assistance. I have urgently escalated this matter to our dispatch and courier teams for immediate investigation.
We value your trust and are committed to resolving this as quickly as possible.
I will personally follow up with you and keep you updated until the matter is fully resolved.
Thank you for your patience, and again, please accept our sincere apologies.
Regards
Marara Customer Experience Team
Thank you for bringing this to our attention, and I sincerely apologize for the continued inconvenience and distress caused by the non-delivery of your chronic medication.
It is completely understandable that you are frustrated, especially given the importance of this medication and the lack of communication following the tracking update sent on 24 June.
This situation falls far below the standard of service we aim to provide, and I deeply regret that you’ve had to escalate it in this manner just to receive assistance. I have urgently escalated this matter to our dispatch and courier teams for immediate investigation.
We value your trust and are committed to resolving this as quickly as possible.
I will personally follow up with you and keep you updated until the matter is fully resolved.
Thank you for your patience, and again, please accept our sincere apologies.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply30 Jun 2025, 14:06
Official
Dear Belinda M,
Thank you for bringing this to our attention, and I sincerely apologize for the continued inconvenience and distress caused by the non-delivery of your chronic medication.
It is completely understandable that you are frustrated, especially given the importance of this medication and the lack of communication following the tracking update sent on 24 June.
This situation falls far below the standard of service we aim to provide, and I deeply regret that you’ve had to escalate it in this manner just to receive assistance. I have urgently escalated this matter to our dispatch and courier teams for immediate investigation.
We value your trust and are committed to resolving this as quickly as possible.
I will personally follow up with you and keep you updated until the matter is fully resolved.
Thank you for your patience, and again, please accept our sincere apologies.
Regards
Marara Customer Experience Team
Thank you for bringing this to our attention, and I sincerely apologize for the continued inconvenience and distress caused by the non-delivery of your chronic medication.
It is completely understandable that you are frustrated, especially given the importance of this medication and the lack of communication following the tracking update sent on 24 June.
This situation falls far below the standard of service we aim to provide, and I deeply regret that you’ve had to escalate it in this manner just to receive assistance. I have urgently escalated this matter to our dispatch and courier teams for immediate investigation.
We value your trust and are committed to resolving this as quickly as possible.
I will personally follow up with you and keep you updated until the matter is fully resolved.
Thank you for your patience, and again, please accept our sincere apologies.
Regards
Marara Customer Experience Team