BD
Belinda D
1 reviews | Active since Aug 2010
24 Jan 2025, 11:30
BONCAP Pensioner Chronic medication no acknowledgement or delivery
BONCAP member chronic medication This member is a pensioner and required her medication earlier this month. Despite emails and WhatsApp messages since 13 January 2025 no acknowledgement of the script has been received. She has never had a single problem with Pharmacy Direct until the change to Marara Pharmacy this year. PD has also made an effort to escalate this. This complaint is her last resort to get some assistance, and I trust someone in your office does consider Hello Peter reviews/complaints as urgent.
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Marara Pharmacy's replyOfficial
24 Jan 2025, 16:04Dear Belinda,
Thank you for bringing this issue to our attention. I sincerely apologize for the delay and inconvenience you've experienced in receiving your medication. We understand how important it is for you to have uninterrupted access to your chronic medication, especially as a pensioner, and I completely understand your frustration.
We take all complaints seriously, and I deeply regret that your experience has not reflected the high standard of service that you rightly expect from us. Please be assured that I am personally looking into this matter to identify the cause of the delay and will ensure it is resolved as quickly as possible.
In the meantime, if there is any additional assistance or further information you need, please don’t hesitate to reach out directly to us on ***. Your health and satisfaction are very important to us, and we will do everything we can to restore your confidence in our service.
Once again, I sincerely apologize for the oversight and thank you for your patience.
We value your loyalty as a customer, and we are committed to ensuring this issue is resolved swiftly.
Regards,
Marara Customer Experience team.
We value your loyalty as a customer, and we are committed to ensuring this issue is resolved swiftly.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply24 Jan 2025, 16:04
Official
Dear Belinda,
Thank you for bringing this issue to our attention. I sincerely apologize for the delay and inconvenience you've experienced in receiving your medication. We understand how important it is for you to have uninterrupted access to your chronic medication, especially as a pensioner, and I completely understand your frustration.
We take all complaints seriously, and I deeply regret that your experience has not reflected the high standard of service that you rightly expect from us. Please be assured that I am personally looking into this matter to identify the cause of the delay and will ensure it is resolved as quickly as possible.
In the meantime, if there is any additional assistance or further information you need, please don’t hesitate to reach out directly to us on ***. Your health and satisfaction are very important to us, and we will do everything we can to restore your confidence in our service.
Once again, I sincerely apologize for the oversight and thank you for your patience.
We value your loyalty as a customer, and we are committed to ensuring this issue is resolved swiftly.
Regards,
Marara Customer Experience team.
We value your loyalty as a customer, and we are committed to ensuring this issue is resolved swiftly.
Regards,
Marara Customer Experience team.