TS
Thea S
1 reviews | Active since May 2016
02 Mar 2026, 16:34
Bad service, Marara pharmacy
Difficult to get hold of telephonically, Whatsapp Bot doesn't seem to work, and no action on email, just reference number ***. Problem? medication delivered not ordered, invoiced for it, and no action to collect it and take it off account. I expect an sms soon to threaten with legal action if not paid. Really very unsatisfactory.
Helpful (0)
Replies (1)0
Replies (1)
Marara Pharmacy's replyOfficial
04 Mar 2026, 14:02Dear Thea van Steenderen
We apologise for the difficulty you have experienced in trying to get hold of us telephonically. Please note that our lines are operational,however, we regret any inconvenience.
We note your concern regarding the delivery.
We will arrange for one of our CRM team members to contact you directly as a matter of urgency to resolve this as soon as possible. They will investigate the matter, arrange for collection if necessary, and ensure that your account is corrected accordingly.
Thank you for your patience. We appreciate you bringing this to our attention and are committed to resolving it promptly.
Kind regards,
Marara Pharmacy Team
We apologise for the difficulty you have experienced in trying to get hold of us telephonically. Please note that our lines are operational,however, we regret any inconvenience.
We note your concern regarding the delivery.
We will arrange for one of our CRM team members to contact you directly as a matter of urgency to resolve this as soon as possible. They will investigate the matter, arrange for collection if necessary, and ensure that your account is corrected accordingly.
Thank you for your patience. We appreciate you bringing this to our attention and are committed to resolving it promptly.
Kind regards,
Marara Pharmacy Team
Marara Pharmacy's reply04 Mar 2026, 14:02
Official
Dear Thea van Steenderen
We apologise for the difficulty you have experienced in trying to get hold of us telephonically. Please note that our lines are operational,however, we regret any inconvenience.
We note your concern regarding the delivery.
We will arrange for one of our CRM team members to contact you directly as a matter of urgency to resolve this as soon as possible. They will investigate the matter, arrange for collection if necessary, and ensure that your account is corrected accordingly.
Thank you for your patience. We appreciate you bringing this to our attention and are committed to resolving it promptly.
Kind regards,
Marara Pharmacy Team
We apologise for the difficulty you have experienced in trying to get hold of us telephonically. Please note that our lines are operational,however, we regret any inconvenience.
We note your concern regarding the delivery.
We will arrange for one of our CRM team members to contact you directly as a matter of urgency to resolve this as soon as possible. They will investigate the matter, arrange for collection if necessary, and ensure that your account is corrected accordingly.
Thank you for your patience. We appreciate you bringing this to our attention and are committed to resolving it promptly.
Kind regards,
Marara Pharmacy Team