Bad Service from Marara Pharmacy

I have read a number of reviews and cannot agree more with the sentiment. The service that is received from Marara Pharmacy is appalling.

My scrip was mail to Marara on the 25th February. I called on the 7th March as I had not heard anything from them. I spoke to Angie, who could not find my script and after advising her that it was send from my GP, she confirmed that it was in fact in the queue and had not been attended to yet. The called was dropped before I could get an outcome, not after her promising that it would be sent to the Pharmacy. (check the call log). Fast forward to 11 March where I spoke to Faith (16H20) - my call was dropped after a minute. (Check the call log). 11 March - I called back immediately - I spoke to Adrian He confirmed that I would get my prescription by Friday 14 March and that all future deliveries would happen automatically and that I would not need to call again as my details are on the system. Call ***.

17 March 2025 - waiting in queue for 12min 48 sec - I eventually gave up.

18 March 2025 - Cecelia - 08H58 - once again confirmed that it was escalated to the clinical department. Meds not dispatched yet. Cecelia will escalate as well and get them to call back before COB. C***9

So I have been without my chronic meds for a while now.

Was this the correct collaboration for Bonitas? Was this deal made on the golf course? Who is taking responsibility for all these delays? Perhaps this partnership should be reviewed. If there were branches across the country, one could at least have gone to collect, but unfortunately they are only in Pretoria.

Please could we get some customer service....

With the kindest regards and respect. Samantha