DV
Desiree V
1 reviews | Active since Aug 2021
17 Jan 2025, 12:08
Bad service from Mara
We are forced to use this pharmacy by Bonita's.From the beginning a very bad start with this pharmacy. 1 I asked for generic medicine....They do not have the generic medicine so I have to pay the levy. 2.They lost my husband script which was scanned on the 7th of Jan2025. To this date they only called him to confirm his med aid number. Today I called Marara pharmacy and they do not have the script. You ask to speak to a manager but the manager ignore you like a 🛑 stop sign. Are we as member who are saying for a service and not getting it to be satisfied with this service.No I do not think so.Medical aid is not cheap and to sit with this nonsens is not right. I must compliment Emma who dealt with my problem for really assisting me and went out of her way to assist
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Marara Pharmacy's replyOfficial
20 Jan 2025, 09:41Dear Desiree V,
Thank you for reaching out and sharing your experience. We sincerely apologize for the difficulties you’ve encountered at the pharmacy, and we understand your frustration.
Your concerns are absolutely valid, and we take them very seriously.Firstly, we are sorry that we were unable to provide the generic medication as requested and that this led to an additional levy. We will review our stock and procedures to ensure that we can better meet such needs in the future.
We also regret the inconvenience caused by the loss of your husband's prescription. This is certainly not the level of service we aim to provide, and we will investigate the matter further to understand what went wrong. I assure you, we are working on improving our systems to prevent such issues from arising in the future.
Regarding your interaction with the manager, we apologize for the lack of responsiveness. This is not the standard of service we expect, and we will address this matter internally to ensure better communication and assistance for our customers.
That being said, we are glad to hear that Emma was able to provide the help you needed. We truly appreciate your recognition of her efforts and will make sure to acknowledge her for going above and beyond.
We value your feedback as it helps us improve. If you have any further concerns or would like to discuss this matter further, please don’t hesitate to contact us directly on ***. We want to ensure that you receive the quality service you deserve.
Regards, Marara Customer Experience team.
Thank you for reaching out and sharing your experience. We sincerely apologize for the difficulties you’ve encountered at the pharmacy, and we understand your frustration.
Your concerns are absolutely valid, and we take them very seriously.Firstly, we are sorry that we were unable to provide the generic medication as requested and that this led to an additional levy. We will review our stock and procedures to ensure that we can better meet such needs in the future.
We also regret the inconvenience caused by the loss of your husband's prescription. This is certainly not the level of service we aim to provide, and we will investigate the matter further to understand what went wrong. I assure you, we are working on improving our systems to prevent such issues from arising in the future.
Regarding your interaction with the manager, we apologize for the lack of responsiveness. This is not the standard of service we expect, and we will address this matter internally to ensure better communication and assistance for our customers.
That being said, we are glad to hear that Emma was able to provide the help you needed. We truly appreciate your recognition of her efforts and will make sure to acknowledge her for going above and beyond.
We value your feedback as it helps us improve. If you have any further concerns or would like to discuss this matter further, please don’t hesitate to contact us directly on ***. We want to ensure that you receive the quality service you deserve.
Regards, Marara Customer Experience team.
Marara Pharmacy's reply20 Jan 2025, 09:41
Official
Dear Desiree V,
Thank you for reaching out and sharing your experience. We sincerely apologize for the difficulties you’ve encountered at the pharmacy, and we understand your frustration.
Your concerns are absolutely valid, and we take them very seriously.Firstly, we are sorry that we were unable to provide the generic medication as requested and that this led to an additional levy. We will review our stock and procedures to ensure that we can better meet such needs in the future.
We also regret the inconvenience caused by the loss of your husband's prescription. This is certainly not the level of service we aim to provide, and we will investigate the matter further to understand what went wrong. I assure you, we are working on improving our systems to prevent such issues from arising in the future.
Regarding your interaction with the manager, we apologize for the lack of responsiveness. This is not the standard of service we expect, and we will address this matter internally to ensure better communication and assistance for our customers.
That being said, we are glad to hear that Emma was able to provide the help you needed. We truly appreciate your recognition of her efforts and will make sure to acknowledge her for going above and beyond.
We value your feedback as it helps us improve. If you have any further concerns or would like to discuss this matter further, please don’t hesitate to contact us directly on ***. We want to ensure that you receive the quality service you deserve.
Regards, Marara Customer Experience team.
Thank you for reaching out and sharing your experience. We sincerely apologize for the difficulties you’ve encountered at the pharmacy, and we understand your frustration.
Your concerns are absolutely valid, and we take them very seriously.Firstly, we are sorry that we were unable to provide the generic medication as requested and that this led to an additional levy. We will review our stock and procedures to ensure that we can better meet such needs in the future.
We also regret the inconvenience caused by the loss of your husband's prescription. This is certainly not the level of service we aim to provide, and we will investigate the matter further to understand what went wrong. I assure you, we are working on improving our systems to prevent such issues from arising in the future.
Regarding your interaction with the manager, we apologize for the lack of responsiveness. This is not the standard of service we expect, and we will address this matter internally to ensure better communication and assistance for our customers.
That being said, we are glad to hear that Emma was able to provide the help you needed. We truly appreciate your recognition of her efforts and will make sure to acknowledge her for going above and beyond.
We value your feedback as it helps us improve. If you have any further concerns or would like to discuss this matter further, please don’t hesitate to contact us directly on ***. We want to ensure that you receive the quality service you deserve.
Regards, Marara Customer Experience team.