ZM
Zodwa M

1 reviews | Active since Apr 2019

05 May 2025, 15:48

Bad service

I hope this message finds you well. I am writing to express my deep dissatisfaction with the service provided by Marara Pharmacy, which I started using in March. Unfortunately, the service has been consistently poor, and it is now putting my health at risk.

For the past four days, I have been calling Marara Pharmacy to request my chronic medication, but I have yet to receive it. This delay is unacceptable and dangerous, as it leaves me without essential medication. It is clear that Marara Pharmacy does not prioritize the well-being of its customers.

In contrast, my previous experience with Direct Pharm was exemplary. My medication was always delivered on time without the need for follow-up calls. I am perplexed as to why Bonitas would choose to partner with a pharmacy that provides such substandard service.

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Replies (1)
Marara Pharmacy
Marara Pharmacy's reply06 May 2025, 13:53
Official
Good day Ms. Mncwango,

 
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. Thank you for bringing this to our attention. We appreciate your patience and understanding. 

Best regards 
Marara Customer Experience Team