1 reviews | Active since Nov 2017
BAD SERVICE
Dear Hellopeter
Please can you help. We are receiving a very bad service from Marara pharmacy. They are not delivering medication on time. Last month my husband stayed 18 days without taking his chronic medication for hypertension. Now this time it's my Mom, it's been 10 days now since she last took her medication and her Blood pressure is now at 162. I called the pharmacy on Wednesday morning and they said the medication is being loaded and again this morning I called the pharmacy and they said they will deliver today but till now they have not delievered. I have just called the pharmacy again now and the lady said she cant get hold of the courier company. I am worried because it's a weekend and they might now deliver, this is a risk to my Mom's life. We are talking about someone who is 69years old. Can you please assist because their service sucks. I dont know why bonitas moved to Marara Pharmacy because we have never had this issue with Pharamacy Direct. I am really stressing now about my Mom's life please help Hellopeter.
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and are currently working on resolving it. We would like to discuss this further to ensure we fully understand your concerns and can provide a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team