MM
Mmampe M
1 reviews | Active since Dec 2022
24 Jun 2023, 05:43
BAD SERVICE 👎CHRONIC MEDS
My mom is on day 3 without medication. They promised to deliver after 5 but didn't. GEMS must really reconsider their decision. Medifast was the best, Marara pharmacy is not doing a good job.
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Marara Pharmacy's replyOfficial
02 Aug 2023, 11:38 Dear Mmampe M I hope this message finds you well. I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the horrible service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused. We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service. To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.
Marara Pharmacy's reply02 Aug 2023, 11:38
Official
Dear Mmampe M I hope this message finds you well. I am writing on behalf of Marara Pharmacy to extend our sincere apologies for the horrible service you recently experienced. This is certainly not the level of service we strive to offer to our valued clients, and we deeply regret any inconvenience or disappointment caused. We genuinely appreciate you bringing this matter to our attention. Customer feedback is of utmost importance to us, as it helps us identify areas for improvement and ensures that we maintain the highest standards of service. To aid us in our investigations and to ensure a speedy resolution to this issue, we kindly request you to provide us with your member number and the dep code. Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation. Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.