FT
Faith T
1 reviews | Active since Jul 2025
30 Jul 2025, 18:00
Bad Service
I really don’t understand how Marara pharmacy was given this “Tender” to deliver medication, my mum has skipped two months of no medication, I’ve been calling you guys non stop I’m paying so much money on my medical I really can’t be suffering like this. Poor poor service delivery
Helpful (0)
Replies (3)0
Replies (3)
Marara Pharmacy's replyOfficial
31 Jul 2025, 12:24 Dear Faith Taala,
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you and your mother have experienced.
We understand how critical it is that medication is delivered on time, and it is completely unacceptable that your mother has gone two months without her treatment.
We attempted to contact you regarding your complaint, but the phone number provided goes to voicemail.
Please let us know a convenient time or an alternative number to reach you so we can assist you promptly.
We’re committed to resolving this matter as quickly as possible.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you and your mother have experienced.
We understand how critical it is that medication is delivered on time, and it is completely unacceptable that your mother has gone two months without her treatment.
We attempted to contact you regarding your complaint, but the phone number provided goes to voicemail.
Please let us know a convenient time or an alternative number to reach you so we can assist you promptly.
We’re committed to resolving this matter as quickly as possible.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply31 Jul 2025, 12:24
Official
Dear Faith Taala,
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you and your mother have experienced.
We understand how critical it is that medication is delivered on time, and it is completely unacceptable that your mother has gone two months without her treatment.
We attempted to contact you regarding your complaint, but the phone number provided goes to voicemail.
Please let us know a convenient time or an alternative number to reach you so we can assist you promptly.
We’re committed to resolving this matter as quickly as possible.
Regards
Marara Customer Experience Team
Thank you for reaching out, and please accept our sincere apologies for the distress and frustration you and your mother have experienced.
We understand how critical it is that medication is delivered on time, and it is completely unacceptable that your mother has gone two months without her treatment.
We attempted to contact you regarding your complaint, but the phone number provided goes to voicemail.
Please let us know a convenient time or an alternative number to reach you so we can assist you promptly.
We’re committed to resolving this matter as quickly as possible.
Regards
Marara Customer Experience Team
FT
Faith T's updateReviewer Update
27 Aug 2025, 10:42Today marks another full month since I complained about my mother’s medication.
I called to check how far and when can we expect the delivery, to my surprised the medication isn’t even dispatched. They keep sending sms for levy payment, which I keep paying.
I’m done with this Marara , you’re forcing me to opt for medical aid termination if I have to continue with you guys
I called to check how far and when can we expect the delivery, to my surprised the medication isn’t even dispatched. They keep sending sms for levy payment, which I keep paying.
I’m done with this Marara , you’re forcing me to opt for medical aid termination if I have to continue with you guys
FT
Faith T's update27 Aug 2025, 10:42
Reviewer Update
Today marks another full month since I complained about my mother’s medication.
I called to check how far and when can we expect the delivery, to my surprised the medication isn’t even dispatched. They keep sending sms for levy payment, which I keep paying.
I’m done with this Marara , you’re forcing me to opt for medical aid termination if I have to continue with you guys
I called to check how far and when can we expect the delivery, to my surprised the medication isn’t even dispatched. They keep sending sms for levy payment, which I keep paying.
I’m done with this Marara , you’re forcing me to opt for medical aid termination if I have to continue with you guys
Marara Pharmacy's replyOfficial
02 Sept 2025, 21:30Good day Ms Taala,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and have resolved it, Medication has been delivered. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and have resolved it, Medication has been delivered. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Marara Pharmacy's reply02 Sept 2025, 21:30
Official
Good day Ms Taala,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and have resolved it, Medication has been delivered. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We have reviewed your complaint and have resolved it, Medication has been delivered. We appreciate your patience and understanding.
Best regards
Marara Customer Experience Team