lM
lehlohonolo M
1 reviews | Active since Apr 2025
30 Apr 2025, 19:55
Bad service
What a horrible pharmacy which cannot deliver and meet their deadlines always have to call my medical aid to override my medication to avoid the copayments they never answer phones. I wonder why Bonita's chose this pharmacy to be service provider if Bonita's can't change this horrible pharmacy i will change to other medical aid
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Replies (1)
Marara Pharmacy's replyOfficial
02 May 2025, 14:50Dear Lehlohonolo david M,
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the frustration and inconvenience you’ve experienced with our service. We understand how important timely medication delivery is, and we are truly sorry that we have not met your expectations in this regard.
Your feedback about delivery delays, copayment issues, and difficulty reaching us by phone has been noted and escalated to the relevant teams for urgent review and corrective action.
Please be assured that we are actively investigating your case and taking steps to prevent a recurrence. Additionally, we are committed to improving our service and communication, and your input is valuable in helping us do so.
In the meantime, we have arranged for your current medication to be prioritized, and a representative will be in touch with you shortly to confirm delivery details and provide further assistance.
We understand your concerns about Bonitas and the pharmacy partnership. Please know that the choice of designated service providers is made in alignment with the medical aid’s policies and procurement process, but we will forward your feedback to the relevant Bonitas team as well.
Thank you for your patience, and once again, we apologize for the inconvenience caused.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the frustration and inconvenience you’ve experienced with our service. We understand how important timely medication delivery is, and we are truly sorry that we have not met your expectations in this regard.
Your feedback about delivery delays, copayment issues, and difficulty reaching us by phone has been noted and escalated to the relevant teams for urgent review and corrective action.
Please be assured that we are actively investigating your case and taking steps to prevent a recurrence. Additionally, we are committed to improving our service and communication, and your input is valuable in helping us do so.
In the meantime, we have arranged for your current medication to be prioritized, and a representative will be in touch with you shortly to confirm delivery details and provide further assistance.
We understand your concerns about Bonitas and the pharmacy partnership. Please know that the choice of designated service providers is made in alignment with the medical aid’s policies and procurement process, but we will forward your feedback to the relevant Bonitas team as well.
Thank you for your patience, and once again, we apologize for the inconvenience caused.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply02 May 2025, 14:50
Official
Dear Lehlohonolo david M,
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the frustration and inconvenience you’ve experienced with our service. We understand how important timely medication delivery is, and we are truly sorry that we have not met your expectations in this regard.
Your feedback about delivery delays, copayment issues, and difficulty reaching us by phone has been noted and escalated to the relevant teams for urgent review and corrective action.
Please be assured that we are actively investigating your case and taking steps to prevent a recurrence. Additionally, we are committed to improving our service and communication, and your input is valuable in helping us do so.
In the meantime, we have arranged for your current medication to be prioritized, and a representative will be in touch with you shortly to confirm delivery details and provide further assistance.
We understand your concerns about Bonitas and the pharmacy partnership. Please know that the choice of designated service providers is made in alignment with the medical aid’s policies and procurement process, but we will forward your feedback to the relevant Bonitas team as well.
Thank you for your patience, and once again, we apologize for the inconvenience caused.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your concerns.
We sincerely apologize for the frustration and inconvenience you’ve experienced with our service. We understand how important timely medication delivery is, and we are truly sorry that we have not met your expectations in this regard.
Your feedback about delivery delays, copayment issues, and difficulty reaching us by phone has been noted and escalated to the relevant teams for urgent review and corrective action.
Please be assured that we are actively investigating your case and taking steps to prevent a recurrence. Additionally, we are committed to improving our service and communication, and your input is valuable in helping us do so.
In the meantime, we have arranged for your current medication to be prioritized, and a representative will be in touch with you shortly to confirm delivery details and provide further assistance.
We understand your concerns about Bonitas and the pharmacy partnership. Please know that the choice of designated service providers is made in alignment with the medical aid’s policies and procurement process, but we will forward your feedback to the relevant Bonitas team as well.
Thank you for your patience, and once again, we apologize for the inconvenience caused.
Regards
Marara Customer Experience Team