1 reviews | Active since Apr 2017
Bad Service
I hope this message finds you well. I am writing to express my disappointment in the service I have received recently. I have called multiple times requesting to speak to a pharmacist, but instead, I was placed on hold and then my call was cut off. This has been quite frustrating and has compromised my health.
On 22/03/2025, I loaded my prescription but did not receive any medication. Upon following up, I was informed that my prescription could not be opened, and I needed to see the doctor again. This situation has not only impacted me financially but also affected my health.
I have now loaded my new prescription, and I kindly request that it receives urgent attention so that I can receive the medication without further delay.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you've experienced, and we truly understand the impact this has had on both your health and peace of mind.
We regret that your calls were not handled as expected and that you were unable to speak with a pharmacist. This is not the level of service we aim to provide, and we are actively investigating the issue to ensure it does not happen again.
Regarding your prescription submitted on 22/03/2025, we understand the importance of timely access to medication. Unfortunately, the initial prescription could not be processed due to technical issues that required an updated version from your doctor. We acknowledge that this should have been communicated more promptly and clearly.
We confirm that your new prescription has now been received and is being treated with urgency. Our team is prioritizing its processing to ensure that your medication is dispatched without further delay. You will receive confirmation and delivery details shortly.
Once again, we sincerely apologize for the inconvenience caused and thank you for your patience and understanding.
Regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you've experienced, and we truly understand the impact this has had on both your health and peace of mind.
We regret that your calls were not handled as expected and that you were unable to speak with a pharmacist. This is not the level of service we aim to provide, and we are actively investigating the issue to ensure it does not happen again.
Regarding your prescription submitted on 22/03/2025, we understand the importance of timely access to medication. Unfortunately, the initial prescription could not be processed due to technical issues that required an updated version from your doctor. We acknowledge that this should have been communicated more promptly and clearly.
We confirm that your new prescription has now been received and is being treated with urgency. Our team is prioritizing its processing to ensure that your medication is dispatched without further delay. You will receive confirmation and delivery details shortly.
Once again, we sincerely apologize for the inconvenience caused and thank you for your patience and understanding.
Regards
Marara Customer Experience Team