AL
Anthe L
1 reviews | Active since Sept 2024
31 Dec 2024, 07:03
BAD SELFISH SERVICE.
The worst I've came across. With Medipost things were smooth, I'm paying lot of money with GEMS but when we supposed to get medication it's s problem. People should die first than someone will start taking his/her job serious. I'm also paying my Co-payment but still. Someone will have a nerve of sending message that if you don't pay R43 it will delay the delivery of your medication. What kind of service is this? I can't stay 2months without medication, my mum she is a chronic patient with Heart Failure, therefore MARARA doesn't see anything wrong with that. I don't want to hear anything of MARARA as of today.
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Marara Pharmacy's replyOfficial
07 Jan 2025, 10:41Dear Anthe L,
Thank you for reaching out and bringing your concern to our attention. We sincerely apologize for the difficulties you're facing with your medication and the lack of care you have experienced.
It must be incredibly frustrating, especially considering the severity of your mum's condition and paying both for the medication and the co-payment, only to encounter delays and poor service.
We understand how important it is to receive your medication on time, and we deeply regret any frustration this has caused you.
Please rest assured that we are investigating the matter and will take immediate steps to resolve the issue. We truly appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, feel free to reach out to us directly.
Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.
Thank you for reaching out and bringing your concern to our attention. We sincerely apologize for the difficulties you're facing with your medication and the lack of care you have experienced.
It must be incredibly frustrating, especially considering the severity of your mum's condition and paying both for the medication and the co-payment, only to encounter delays and poor service.
We understand how important it is to receive your medication on time, and we deeply regret any frustration this has caused you.
Please rest assured that we are investigating the matter and will take immediate steps to resolve the issue. We truly appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, feel free to reach out to us directly.
Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.
Marara Pharmacy's reply07 Jan 2025, 10:41
Official
Dear Anthe L,
Thank you for reaching out and bringing your concern to our attention. We sincerely apologize for the difficulties you're facing with your medication and the lack of care you have experienced.
It must be incredibly frustrating, especially considering the severity of your mum's condition and paying both for the medication and the co-payment, only to encounter delays and poor service.
We understand how important it is to receive your medication on time, and we deeply regret any frustration this has caused you.
Please rest assured that we are investigating the matter and will take immediate steps to resolve the issue. We truly appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, feel free to reach out to us directly.
Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.
Thank you for reaching out and bringing your concern to our attention. We sincerely apologize for the difficulties you're facing with your medication and the lack of care you have experienced.
It must be incredibly frustrating, especially considering the severity of your mum's condition and paying both for the medication and the co-payment, only to encounter delays and poor service.
We understand how important it is to receive your medication on time, and we deeply regret any frustration this has caused you.
Please rest assured that we are investigating the matter and will take immediate steps to resolve the issue. We truly appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, feel free to reach out to us directly.
Please send this information to our dedicated email address: ***. Rest assured that your feedback will be treated with the utmost confidentiality, and we will take all necessary measures to address and rectify the situation.
Once again, we apologize for the inconvenience you faced and thank you for giving us the opportunity to rectify the situation. Regards, Marara Customer Experience team.