MG
Marthinus G
1 reviews | Active since Jul 2020
05 Jan 2026, 20:09
Bad pharmacy
Be careful of marara pharmacy. They don't send your medication on time then i had to buy at a local Pharmacy. They agreed to pay for the medication that i had to buy but they do not refund me this is chronic medication. they also charge me for chronic medication that my medical aid pay for. Now they don't want to give me my chronic medication before i pay my account. I asked for the account but they don't even answer me.
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Marara Pharmacy's replyOfficial
07 Jan 2026, 08:59 Dear Mr Van Graan,
I am very sorry to hear about the issues you have experienced with the delivery of your medication, and I fully understand your frustration.
Your health and well-being are our highest priorities, and we recognize how important it is for you to receive your medication without delay.
Once again, please accept my sincere apologies for the inconvenience this has caused. I have attempted to contact you; however, your phone rang unanswered. Further attempts will be made to reach you.
Thank you for your patience. We are committed to resolving this matter and to restoring your trust in our service.
Kind regards,
Marara Customer Experience Team
I am very sorry to hear about the issues you have experienced with the delivery of your medication, and I fully understand your frustration.
Your health and well-being are our highest priorities, and we recognize how important it is for you to receive your medication without delay.
Once again, please accept my sincere apologies for the inconvenience this has caused. I have attempted to contact you; however, your phone rang unanswered. Further attempts will be made to reach you.
Thank you for your patience. We are committed to resolving this matter and to restoring your trust in our service.
Kind regards,
Marara Customer Experience Team
Marara Pharmacy's reply07 Jan 2026, 08:59
Official
Dear Mr Van Graan,
I am very sorry to hear about the issues you have experienced with the delivery of your medication, and I fully understand your frustration.
Your health and well-being are our highest priorities, and we recognize how important it is for you to receive your medication without delay.
Once again, please accept my sincere apologies for the inconvenience this has caused. I have attempted to contact you; however, your phone rang unanswered. Further attempts will be made to reach you.
Thank you for your patience. We are committed to resolving this matter and to restoring your trust in our service.
Kind regards,
Marara Customer Experience Team
I am very sorry to hear about the issues you have experienced with the delivery of your medication, and I fully understand your frustration.
Your health and well-being are our highest priorities, and we recognize how important it is for you to receive your medication without delay.
Once again, please accept my sincere apologies for the inconvenience this has caused. I have attempted to contact you; however, your phone rang unanswered. Further attempts will be made to reach you.
Thank you for your patience. We are committed to resolving this matter and to restoring your trust in our service.
Kind regards,
Marara Customer Experience Team