KG
Kobus G
1 reviews | Active since Oct 2022
07 Mar 2025, 11:01
Bad bad bad service Marara pharmacy
Utter nightmare Marara pharmacy,I am sending you emails concerning life threatening chronic medicine.Why is Bonitas forcing a non capable pharmacy on its members? Why don`t you employ capable people?Why don`t you answer your emails? No use to speak to your call centre either....I hang on for ever.....Please answer the emails. Bonitas member *** Grove AJ ***
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Marara Pharmacy's replyOfficial
09 Mar 2025, 02:18Dear Kobus G,
Thank you for reaching out and for sharing your concerns with us. We sincerely apologize for the frustration and inconvenience you’ve experienced with our services. We understand the critical importance of chronic medicine and the urgency of your situation.
We deeply regret that you have encountered challenges in getting through to us, and we take your feedback seriously. We are committed to improving our communication and service.
Please be assured that we are currently reviewing the situation and are actively working on providing a more responsive and reliable solution to your healthcare needs.
Your email has been forwarded to our senior team, and we will ensure that you receive a prompt response regarding your chronic medicine as soon as possible.
Thank you for your patience as we resolve this issue. If you have any additional questions or need further assistance, please do not hesitate to reach out.
Regards, Marara Customer Experience team.
Thank you for reaching out and for sharing your concerns with us. We sincerely apologize for the frustration and inconvenience you’ve experienced with our services. We understand the critical importance of chronic medicine and the urgency of your situation.
We deeply regret that you have encountered challenges in getting through to us, and we take your feedback seriously. We are committed to improving our communication and service.
Please be assured that we are currently reviewing the situation and are actively working on providing a more responsive and reliable solution to your healthcare needs.
Your email has been forwarded to our senior team, and we will ensure that you receive a prompt response regarding your chronic medicine as soon as possible.
Thank you for your patience as we resolve this issue. If you have any additional questions or need further assistance, please do not hesitate to reach out.
Regards, Marara Customer Experience team.
Marara Pharmacy's reply09 Mar 2025, 02:18
Official
Dear Kobus G,
Thank you for reaching out and for sharing your concerns with us. We sincerely apologize for the frustration and inconvenience you’ve experienced with our services. We understand the critical importance of chronic medicine and the urgency of your situation.
We deeply regret that you have encountered challenges in getting through to us, and we take your feedback seriously. We are committed to improving our communication and service.
Please be assured that we are currently reviewing the situation and are actively working on providing a more responsive and reliable solution to your healthcare needs.
Your email has been forwarded to our senior team, and we will ensure that you receive a prompt response regarding your chronic medicine as soon as possible.
Thank you for your patience as we resolve this issue. If you have any additional questions or need further assistance, please do not hesitate to reach out.
Regards, Marara Customer Experience team.
Thank you for reaching out and for sharing your concerns with us. We sincerely apologize for the frustration and inconvenience you’ve experienced with our services. We understand the critical importance of chronic medicine and the urgency of your situation.
We deeply regret that you have encountered challenges in getting through to us, and we take your feedback seriously. We are committed to improving our communication and service.
Please be assured that we are currently reviewing the situation and are actively working on providing a more responsive and reliable solution to your healthcare needs.
Your email has been forwarded to our senior team, and we will ensure that you receive a prompt response regarding your chronic medicine as soon as possible.
Thank you for your patience as we resolve this issue. If you have any additional questions or need further assistance, please do not hesitate to reach out.
Regards, Marara Customer Experience team.