Appalling service

On the 18th of August I sent a script for my chronic medication to the Marara Pharmacy email, for which I received an acknowledgement email. On the 15th of September I called to find out when delivery would be made. I was then informed that nothing had been done and they would now start the process. On the 22nd of September I called again since I had run out of medication. I was pushed from pillar to post. After numerous calls 1 call centre agent finally escalated my case, and at 1544, a manager called to say they would reverse the claim made to my medical aid to allow me to purchase my meds elsewhere. If after more than a month Marara could not deliver my meds, should this company be trusted to deliver chronic medication to anyone? Their service is appalling. I will never use them again.