DM
Dina M
1 reviews | Active since Mar 2025
21 Jun 2025, 01:51
ANNOYING TERRIBLE AND BAD CUSTOMER SERVICE
If I will rate it less than a star I would.Marara pharmacy will be death of us all.either '"WE""people using Marara pharmacy we change our Medical aids and go to the medical aid that put people first. With Marara Marara if don't follow your next delivery through tedious phone calls you will never get your medicine on time.As we speak I had to pay extra costs to buy extra meds because Marara failed to deliver as per schedule.Their response was "co-payment was not cleared" I don't even want to mention that co-payment was even paid before their dispatch schedule
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Replies (2)0
Replies (2)
Marara Pharmacy's replyOfficial
26 Jun 2025, 11:27 Dear Dina M,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent delivery from Marara Pharmacy.
We fully understand how critical timely access to medication is, and we regret that our service did not meet your expectations on this occasion. It is especially concerning to hear that, despite having made the co-payment, your medication was not delivered as scheduled.
This is not the standard of service we aim to provide, and we are truly sorry for any added stress or expense this has caused you.
Your feedback has been escalated to our management and dispatch teams for urgent investigation. We want to ensure this situation is addressed swiftly and doesn't recur—for you or any of our clients. If you're willing, we would greatly appreciate the opportunity to speak with you directly to gather more details and resolve this issue to your satisfaction.
At Marara Pharmacy, we are committed to serving you better and restoring your confidence in our services.
Regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent delivery from Marara Pharmacy.
We fully understand how critical timely access to medication is, and we regret that our service did not meet your expectations on this occasion. It is especially concerning to hear that, despite having made the co-payment, your medication was not delivered as scheduled.
This is not the standard of service we aim to provide, and we are truly sorry for any added stress or expense this has caused you.
Your feedback has been escalated to our management and dispatch teams for urgent investigation. We want to ensure this situation is addressed swiftly and doesn't recur—for you or any of our clients. If you're willing, we would greatly appreciate the opportunity to speak with you directly to gather more details and resolve this issue to your satisfaction.
At Marara Pharmacy, we are committed to serving you better and restoring your confidence in our services.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply26 Jun 2025, 11:27
Official
Dear Dina M,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent delivery from Marara Pharmacy.
We fully understand how critical timely access to medication is, and we regret that our service did not meet your expectations on this occasion. It is especially concerning to hear that, despite having made the co-payment, your medication was not delivered as scheduled.
This is not the standard of service we aim to provide, and we are truly sorry for any added stress or expense this has caused you.
Your feedback has been escalated to our management and dispatch teams for urgent investigation. We want to ensure this situation is addressed swiftly and doesn't recur—for you or any of our clients. If you're willing, we would greatly appreciate the opportunity to speak with you directly to gather more details and resolve this issue to your satisfaction.
At Marara Pharmacy, we are committed to serving you better and restoring your confidence in our services.
Regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent delivery from Marara Pharmacy.
We fully understand how critical timely access to medication is, and we regret that our service did not meet your expectations on this occasion. It is especially concerning to hear that, despite having made the co-payment, your medication was not delivered as scheduled.
This is not the standard of service we aim to provide, and we are truly sorry for any added stress or expense this has caused you.
Your feedback has been escalated to our management and dispatch teams for urgent investigation. We want to ensure this situation is addressed swiftly and doesn't recur—for you or any of our clients. If you're willing, we would greatly appreciate the opportunity to speak with you directly to gather more details and resolve this issue to your satisfaction.
At Marara Pharmacy, we are committed to serving you better and restoring your confidence in our services.
Regards
Marara Customer Experience Team
Marara Pharmacy's replyOfficial
26 Jun 2025, 11:30 Dear Dina M,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent delivery from Marara Pharmacy.
We fully understand how critical timely access to medication is, and we regret that our service did not meet your expectations on this occasion. It is especially concerning to hear that, despite having made the co-payment, your medication was not delivered as scheduled.
This is not the standard of service we aim to provide, and we are truly sorry for any added stress or expense this has caused you.
Your feedback has been escalated to our management and dispatch teams for urgent investigation. We want to ensure this situation is addressed swiftly and doesn't recur—for you or any of our clients. If you're willing, we would greatly appreciate the opportunity to speak with you directly to gather more details and resolve this issue to your satisfaction.
At Marara Pharmacy, we are committed to serving you better and restoring your confidence in our services.
Regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent delivery from Marara Pharmacy.
We fully understand how critical timely access to medication is, and we regret that our service did not meet your expectations on this occasion. It is especially concerning to hear that, despite having made the co-payment, your medication was not delivered as scheduled.
This is not the standard of service we aim to provide, and we are truly sorry for any added stress or expense this has caused you.
Your feedback has been escalated to our management and dispatch teams for urgent investigation. We want to ensure this situation is addressed swiftly and doesn't recur—for you or any of our clients. If you're willing, we would greatly appreciate the opportunity to speak with you directly to gather more details and resolve this issue to your satisfaction.
At Marara Pharmacy, we are committed to serving you better and restoring your confidence in our services.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply26 Jun 2025, 11:30
Official
Dear Dina M,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent delivery from Marara Pharmacy.
We fully understand how critical timely access to medication is, and we regret that our service did not meet your expectations on this occasion. It is especially concerning to hear that, despite having made the co-payment, your medication was not delivered as scheduled.
This is not the standard of service we aim to provide, and we are truly sorry for any added stress or expense this has caused you.
Your feedback has been escalated to our management and dispatch teams for urgent investigation. We want to ensure this situation is addressed swiftly and doesn't recur—for you or any of our clients. If you're willing, we would greatly appreciate the opportunity to speak with you directly to gather more details and resolve this issue to your satisfaction.
At Marara Pharmacy, we are committed to serving you better and restoring your confidence in our services.
Regards
Marara Customer Experience Team
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent delivery from Marara Pharmacy.
We fully understand how critical timely access to medication is, and we regret that our service did not meet your expectations on this occasion. It is especially concerning to hear that, despite having made the co-payment, your medication was not delivered as scheduled.
This is not the standard of service we aim to provide, and we are truly sorry for any added stress or expense this has caused you.
Your feedback has been escalated to our management and dispatch teams for urgent investigation. We want to ensure this situation is addressed swiftly and doesn't recur—for you or any of our clients. If you're willing, we would greatly appreciate the opportunity to speak with you directly to gather more details and resolve this issue to your satisfaction.
At Marara Pharmacy, we are committed to serving you better and restoring your confidence in our services.
Regards
Marara Customer Experience Team